Problems and Solutions Guide
Problem | Possible Cause | Solution |
Scooter was running but | Loose wire or loose connectors | Check all wires and connectors. Make sure the motor |
suddenly stopped |
| harness connector is plugged into the battery, and that |
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| there are no loose wires around the motor. |
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|
|
| Tripped thermal fuse | Each Power Wheels® 12 volt 12Ah battery has a |
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| thermal fuse. A thermal fuse may “trip” and shut down |
|
| operation of the scooter if the scooter is overloaded or the |
|
| driving conditions too severe. The fuse will automatically |
|
| reset itself after approximately 25 seconds, allowing the |
|
| scooter to resume normal operation. To avoid repeated |
|
| automatic shutdowns, do not overload the scooter by |
|
| exceeding the 150 lb. maximum weight capacity or by |
|
| towing anything behind the scooter. Do not drive up hills or |
|
| run into fixed objects, which can cause the wheels to stop |
|
| spinning while power is still being supplied to the motor. If a |
|
| thermal fuse continually trips, contact your local Power |
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| Wheels® authorized service center. |
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|
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| Brake is not properly adjusted | If there is a gap between the brake handle and the brake |
|
| base, the scooter will not run. You need to adjust the brake |
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| so that it is tight, and there is no gap. Please refer to section |
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| F, Adjusting the Brakes, page 10. |
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|
Short run time (less than | Undercharged battery | Charge the battery. A new battery should have been |
1 - 3 hours per charge) |
| charged for at least 18 hours before using the scooter for |
|
| the first time. After |
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| at least 14 hours after each use. Never charge the |
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| battery longer than 30 hours. |
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|
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| Check all wires and connections. Make sure the charger |
|
| connector is plugged into the battery, and that the charger |
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| is plugged into the wall. |
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|
|
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| Make sure power flow to the wall outlet is “ON”. |
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|
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| Overcharged battery | Do not charge the battery longer than 30 hours. If you |
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| suspect that your battery is damaged as a result of |
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| overcharging, contact your local Power Wheels® authorized |
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| service center. They can test your battery for you. |
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|
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| Battery is old and will not | Even with proper care, a rechargeable battery does not |
| accept full charge | last forever. Average battery life is 1 to 3 years depending |
|
| on scooter use and use conditions. Replace the battery with |
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| a new Power Wheels® 12 volt 12 Ah rechargeable battery. |
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| Do not substitute parts. |
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|
|
| Tripped thermal fuse | Each Power Wheels® 12 volt 12 Ah battery has a |
|
| thermal fuse. A thermal fuse may “trip” and shut down |
|
| operation of the scooter if the vehicle is overloaded or the |
|
| driving conditions too severe. The fuse will automatically |
|
| reset itself after approximately 25 seconds, allowing the |
|
| scooter to resume normal operation. To avoid repeated |
|
| automatic shutdowns, do not overload the scooter by |
|
| exceeding the 150 lb. maximum weight capacity or by |
|
| towing anything behind the scooter. Do not drive up hills or |
|
| run into fixed objects, which can cause the wheels to stop |
|
| spinning while power is still being supplied to the motor. |
|
| If a thermal fuse continually trips, contact your local |
|
| Power Wheels® authorized service center. |
|
|
|
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