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Problems and Solutions Guide
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Affairs,
contact your local Power Wheels® authorized service center. For the location nearest you, please refer to the Authorized Service Center list beginning on page 24.
Problem | Possible Cause | Solution | |
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Vehicle does not run | Undercharged battery | Charge the battery. A new battery should have been | |
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| charged for at least 18 hours before using the vehicle for |
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| the first time. After |
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| at least 14 hours after each use. Never charge the battery |
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| longer than 30 hours. |
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| Check all connectors. Make sure the battery connector is |
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| tightly plugged into the charger connector, and that the |
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| charger is plugged into the wall. |
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| Make sure power flow to the wall outlet is “ON”. |
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| Charger is not working | There is no sure way to tell if your charger is working unless |
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| you have a volt meter. If you suspect there is a problem with |
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| your charger, contact your local Power Wheels® authorized |
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| service center. They can test your charger for you. |
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| Wrong type or improperly installed fuse | Make sure that the battery has a properly installed |
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| Power Wheels® 25 amp fuse before charging. For best |
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| performance, do not use substitute parts. |
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| Blown fuse | Make sure that the fuse in the battery is in good |
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| condition. Remove the fuse from the battery and make |
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| sure it is not blown. Replace a blown fuse with a |
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| Power Wheels® 25 amp fuse. For best performance, do not |
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| use substitute parts. |
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| Loose wire or loose connectors | Check all wires and connectors. Make sure the battery |
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| connector is tightly plugged into the motor harness |
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| connector, and that there are no loose wires around the |
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| motors. |
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| Dead battery | If your battery is old or if you have not followed Battery |
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| Care instructions, your battery may be dead. If you are |
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| unsure whether or not the battery is dead, you can have |
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| it tested at your local Power Wheels® authorized |
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| service center. |
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| Electrical switch damage | The electrical switches can become corroded due to |
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| exposure to water or moisture, or can jam due to loose dirt, |
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| sand or gravel. Contact your local Power Wheels® |
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| authorized service center for diagnosis and repair. |
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| Motor damage | Contact your local Power Wheels® authorized service center |
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| for diagnosis and repair. |
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