QPROBLEMS AND SOLUTIONS GUIDE
IMPORTANT! If you experience a problem with your vehicle, first check the Problems and Solutions Guide below. If you still experience a problem, please contact Power Wheels® Consumer Relations,
PROBLEM | POSSIBLE CAUSE | SOLUTION | |
Vehicle does not run | Undercharged battery | Charge the battery. A new battery should have been | |
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| charged for at least 18 hours before using the vehicle for |
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| the first time. After |
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| at least 14 hours after each use. Never charge the battery |
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| longer than 30 hours. |
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| Check all connectors. Make sure the charger is |
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| tightly plugged into the battery, and that the |
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| charger is plugged into the wall. |
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| Make sure power flow to the wall outlet is “ON”. |
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| Charger is not working | There is no sure way to tell if your charger is working unless |
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| you have a volt meter. If you suspect there is a problem with |
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| your charger, contact your local Power Wheels® authorized |
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| service center. They can test your charger for you. |
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| Tripped thermal fuse | The |
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| of the vehicle if the vehicle is overloaded or the driving |
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| conditions too severe. Once a fuse has "tripped", remove |
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| your foot from the pedal and wait approximately 25 seconds |
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| before operating the vehicle again. To avoid repeated |
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| automatic shutdowns, do not overload the vehicle by |
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| exceeding the 130 lbs maximum weight capacity or by towing |
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| anything behind the vehicle. Do not drive up hills or run into |
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| fixed objects, which can cause the wheels to stop spinning |
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| while power is still being supplied to the motors. If a thermal |
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| fuse continually trips, contact your local Power Wheels® |
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| authorized service center. |
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| Loose wires or loose connectors | Check all wires and connectors. Make sure the motor |
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| harness connector is tightly plugged into the battery and that |
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| there are no loose wires around the motors. |
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| Dead battery | If your battery is old or if you have not followed Battery |
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| Care instructions, your battery may be dead. If you are |
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| unsure whether or not the battery are dead, you can have |
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| it tested at your local Power Wheels® authorized |
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| service center. |
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| Electrical switch damage | The electrical switches can become corroded due to |
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| exposure to water or moisture, or can jam due to loose dirt, |
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| sand or gravel. Contact your local Power Wheels® authorized |
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| service center for diagnosis and repair. |
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| Motor damage | Contact your local Power Wheels® authorized service center |
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| for diagnosis and repair. |
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Vehicle was running but |
| Loose wires or loose connectors | Check all wires and connectors. Make sure the |
suddenly stopped |
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| motor harness connector is tightly plugged into the battery, |
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| and that there are no loose wires around the motors. |
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| Tripped thermal fuse | The |
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| operation of the vehicle if the vehicle is overloaded or the |
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| driving conditions too severe. Once a fuse has "tripped", |
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| remove your foot from the pedal and wait approximately |
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|
| 25 seconds before operating the vehicle again. To avoid |
|
|
| repeated automatic shutdowns, do not overload the vehicle |
|
|
| by exceeding the 130 lbs maximum weight capacity or by |
|
|
| towing anything behind the vehicle. Do not drive up hills or |
|
|
| run into fixed objects, which can cause the wheels to stop |
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| spinning while power is still being supplied to the motors. |
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| If a thermal fuse continually trips, contact your local |
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| Power Wheels® authorized service center. |
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