Troubleshooting

No TV signal

The FLO TV™ Personal Television has no mobile TV signal or the mobile TV signal is marginal.

Move to a different location and try again. You can see the FLO TV™ Personal Television’s signal strength value under Settings → Device Info.

Restarting and resetting your FLO TV™ Personal Television

If the FLO TV™ Personal Television is not working correctly, restarting or resetting it will likely solve the problem. Performing this task resets all defaults on your device.

1.Press and hold the Sleep/Power button for 3 seconds to power off the FLO TV™ Personal Television

2.Press the Sleep/Power button to power on the FLO TV™ Personal Television.

If this doesn’t address the issue, reset the FLO TV™ Personal Television:

•Press and hold the Sleep/Power button together with the Guide button for 4 seconds. The FLO TV™ Personal Television should restart.

If the problem persists, call FLO TV customer support at 1-888-99-FLOTV (888-993-5688).

Headphones do not fit in jack

The FLO TV™ Personal Television supports third-party headsets and headphones with a standard

3.5mm stereo mini-plug. Some headsets and headphones may not connect properly to the PTV because the plug body is too large to fit in the jack inset. Third-party adapters may be available. Also, make sure the headphone plug is pushed in all the way into the headphone jack; it may require a firm press of the headset into the jack for some headset models.

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