15. Troubleshooting
There may be various reasons for the abnormal behavior of the receiver. Check based on the procedure shown in the table below.
Problem | Solution |
|
|
No display VFD on the front | Connect power cord properly into the power outlet and turn on the |
panel. | front panel AC power switch. |
|
|
No picture | Ensure that the STB is switched on. |
| Check connections to the receiver. |
|
|
No sound | Check the volume level of the TV and STB. |
| Check the mute status of the TV and STB. |
| Check the connection for audio cable. |
|
|
Poor picture quality | Check the signal level, if this is considered as too low then try |
| adjusting the alignment of your dish. |
|
|
Remote Control does not | Aim the remote control at the receiver. |
operate | Check and replace batteries. |
| Press the STB button. |
|
|
Service is not running or | Check whether the common interface module and smart card is |
scrambled | correctly inserted. |
| Check that the smart card is an appropriate card for the selected |
| service. |
|
|
Poor HD picture quality | Change the HD output resolution in the TV Setting Menu. |
connected by YpbPr or |
|
HDMI |
|
|
|
Not working | Remove the power cord or AC switch OFF/ON in front panel. |
|
|
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