Troubleshooting

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Problem

Possible cause

Solution

Page

 

 

Face detection not

Intelligent Face Detection is not available in

Choose a different shooting mode.

41

 

 

 

available.

the current shooting mode.

 

 

 

 

 

 

The subject’s face is obscured by sunglasses, a

Remove the obstructions.

 

 

 

 

 

hat, long hair, or other objects.

 

 

 

 

Intelligent

 

The subject’s face occupies only a small area

Change the composition so that the subject’s

22

 

 

No face is

of the frame.

face occupies a larger area of the frame.

 

 

Face

 

 

 

detected.

The subject’s head is at an angle or the subject

Ask the subject to face the camera and hold their

 

 

 

Detection

 

 

 

 

is not facing the camera.

head straight.

 

 

 

 

 

 

 

 

 

 

The camera is tilted.

Hold the camera straight.

17

 

 

 

 

The subject’s face is poorly lit.

Shoot in bright light.

 

 

 

Wrong subject

The selected subject is closer to the center of

Recompose the picture or turn face detection off

22, 24

 

 

 

selected.

the frame than the main subject.

and frame the picture using focus lock.

 

 

 

Close-ups

Macro mode is not

Macro mode is not available in the current

Choose a different shooting mode.

41

 

 

 

available.

shooting mode.

 

 

 

 

 

 

The fl ash is charging.

Wait for the fl ash to charge.

28

 

 

 

The fl ash does

The fl ash is not available in the current shoot-

Choose a different shooting mode.

41

 

 

 

ing mode.

 

 

 

Troubleshooting

 

not fi re.

The battery is exhausted.

Insert a fresh or fully-charged spare battery.

9

 

 

 

 

 

 

 

 

 

 

 

 

 

An option other than OFF is selected for con-

Turn continuous shooting off.

32

 

 

Flash

 

tinuous shooting.

 

 

 

 

Flash mode not

The desired fl ash mode is not available in the

Choose a different shooting mode.

41

 

 

 

 

 

 

available.

current shooting mode.

 

 

 

 

 

The camera is in silent mode.

Turn silent mode off.

19

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The fl ash does

The subject is not in range of the fl ash.

Position the subject in range of the fl ash.

122

 

 

 

not fully light the

The fl ash window is obstructed.

Hold the camera correctly.

17

 

 

 

subject.

 

 

 

 

 

 

Fast shutter speed selected.

Choose a slower shutter speed.

48, 50

 

 

 

 

 

 

 

 

 

107