4.2 Troubleshooting

 

 

 

 

 

 

 

 

 

Symptom

Check this item

Remedy

 

 

 

 

 

Multi feed* frequently

Does the document satisfy the "Doc-

Scan the documents by Flatbed.

 

occurs.

ument Quality" described in Section

 

 

 

2.2.1?

 

 

 

Are the documents set properly in

Fan the documents before scanning.

 

 

the ADF paper chute?

Correctly align the document stack

 

 

 

and load them on the ADF paper

 

 

 

chute. Refer to Section 2.2.2 for

 

 

 

details.

 

 

Is the document stack thicker than

Reduce the number of sheets in the

 

 

4mm?

document stack to 4 mm thickness or

 

 

 

less.

 

 

 

 

 

 

Is the Pad ASSY dirty?

Clean the Pad ASSY. Refer to the

 

 

 

Operator's Guide "3.2.3 Cleaning the

 

 

 

ADF".

 

 

 

 

 

 

Is the Pad ASSY worn out?

Replace the Pad ASSY. Refer to the

 

 

 

Operator's Guide "3.3.3 Replacing the

 

 

 

Pad ASSY".

 

Paper is not fed (paper

Does the document satisfy the "Doc-

Scan the documents by Flatbed.

 

feed error occurs fre-

ument Quality" described in Section

 

 

quently, or document

2.2.1?

 

 

stops midway).

 

 

 

Is the thick document placed on the

Remove the document from the Flat-

 

 

 

 

Flatbed?

bed.

 

 

 

 

 

 

Is the Pick roller dirty?

Clean the Pick roller. Refer to the

 

 

 

Operator's Guide "3.2.3 Cleaning the

 

 

 

ADF".

 

 

 

 

 

 

Is the Pick roller worn out?

Replace the Pick roller ASSY. Refer

 

 

 

to the Operator's Guide "3.3.4

 

 

 

Replacing the Pick Roller".

 

The generated image

Is the Pick roller dirty?

Clean the Pick roller. Refer to the

 

are elongated.

 

Operator's Guide "3.2.3 Cleaning the

 

 

 

ADF".

 

 

 

 

 

There is a shadow on

Are the Pinch rollers dirty?

Clean the Pinch rollers. Refer to the

 

the leading edge of the

 

Operator's Guide "3.2.3 Cleaning the

 

generated image.

 

ADF" on page 41..

 

 

 

 

 

 

Have you adjusted the offset (the

Adjust the [Sub-scan Setting] on

 

 

scanning starting position)?

[Scanners and Cameras] in the control

 

 

 

panel.

* "Multi feed" means that more than 2 papers are fed at the same time.

4

TROUBLESHOOTING

fi-5015C Image Scanner Operator’s Guide

 

57