6.4.3Troubleshooting at the repair site

For maintenance at this level, we recommend additional testing of the disk drive and signal checking.

The sense data posted from the IDD helps with troubleshooting. This sense data makes the error type clear (functional, mechanical, or electrical error). Chapter 7 error analysis by sense data, and gives supplementary information on finding the error cause (faulty part).

Table 6.3 lists how to detect a faulty disk drive subassembly. This fault finding requires a working host computer or disk drive test equipment to recreate the error conditions.

If the detected error cannot be recreated in an ordinary test, disk drive conditions can be changed to force the error to recur. This is done by changing the DC voltage or the ambient temperature of the disk drive.

If the error does not recur with changed conditions, the disk drive is not faulty. If no error occurs in the disk drive test, notify the user of the test results, and find out from the user the environment conditions where the disk drive is used.

 

Table 6.3

Disk drive troubleshooting

 

 

 

 

Item

 

 

Recommended action

 

 

 

Frequent or repeated seek errors

 

Collect sense data, and see Chapter 7.

 

 

Replace the disk drive, and check that the test method is correct. If the

 

 

error recurs, it is likely that the disk drive is normal but the test method

 

 

is incorrect.

 

 

 

Intermittent or nonfatal errors

 

Replace the disk drive, and check that the test method is correct. If the

 

 

error recurs, it is likely that the disk drive is normal but the test method

 

 

is incorrect.

 

 

To check performance, change the disk drive conditions by changing

 

 

the voltage or temperature.

 

 

 

 

If the disk drive error recurs or a possibly faulty part is found by troubleshooting, return the complete disk drive to the factory for repair. A media defect list must be included with a disk drive returned to the factory.

If the possibly faulty part is the disk enclosure, return the whole disk drive to the factory for repair. Also if a clear error (erroneous servo track information or noisy drive) is detected in the disk enclosure, return the whole disk drive to the factory. A media defect list must be included with a disk drive returned to the factory.

CAUTION

Damage

Never open the disk enclosure in the field. Opening the disk enclosure may cause an irreparable fault.

C141-E185

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Fujitsu MAS3184NC/NP, MAS3367NC/NP, MAS3735NC/NP manual Troubleshooting at the repair site, Disk drive troubleshooting
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MAS3367NC/NP, MAS3184NC/NP, MAS3735NC/NP specifications

Fujitsu's MAS series hard drives, including the MAS3735NC/NP, MAS3184NC/NP, and MAS3367NC/NP, are designed for enterprise applications requiring high performance, reliability, and efficiency. These drives are notable for their ability to manage extensive workloads, making them ideal for demanding server and storage environments.

The MAS3735NC/NP is a 3.5-inch hard drive that operates at 15,000 RPM, providing exceptional data access speeds. With a storage capacity of up to 300GB, this model is optimized for high transaction applications, such as databases and email servers. Its advanced 16 MB buffer ensures that data is managed smoothly, significantly reducing latency and improving overall system performance. The drive employs SAS (Serial Attached SCSI) interface technology, which enhances data transfer rates and provides better reliability compared to traditional SATA interfaces.

The MAS3184NC/NP model features a generous 146GB storage capacity, operating at a slightly lower peak performance of 10,000 RPM. However, it still provides substantial speed and reliability for various server applications. The advanced features of this drive include enhanced error recovery, which minimizes the risk of data corruption, as well as a power-saving mode that reduces energy consumption without compromising performance.

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All models in this range are designed with advanced technologies such as S.M.A.R.T (Self-Monitoring, Analysis, and Reporting Technology), which helps monitor the drive's health and predict potential failures before they occur. Additionally, these drives are built to meet rigorous environmental and physical standards, ensuring durability and longevity in various applications.

In summary, Fujitsu’s MAS3735NC/NP, MAS3184NC/NP, and MAS3367NC/NP hard drives showcase a perfect blend of speed, capacity, and reliability, solidifying their position as leading choices for enterprise-level storage solutions. With their advanced technologies and features, these drives are tailored for environments where performance and reliability are non-negotiable requirements.
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