Chapter 8
Troubleshooting8
This chapter describes the troubleshooting.
No | Phenomena | Recommendation |
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1 | Scanning does not | ⇒ Check the following items |
| start | When using ScanSnap |
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| • Is ScanSnap Manager installed correctly? |
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| Refer to Getting Started of ScanSnap and install the |
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| ScanSnap Manager correctly. |
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| • Is the ScanSnap icon on task bar shown as S ? |
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| If so, set ScanSnap Manager by referring to the ScanSnap |
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| Operator’s Guide, so that the icon of ScanSnap Manager |
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| changes to S . |
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| • Is the [ScanSnap Manager...] window opened? |
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| Scanning is disabled when the window [ScanSnap |
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| Manager...] is opened. Close the window. |
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| • Is the scanner supported by ScanSnap? |
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| CardMinder does not support the scanning by scanners |
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| other than specified by ScanSnap. |
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| When using a TWAIN scanner |
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| • Is the scanner driver installed correctly? |
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| Refer to the scanner manual. |
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| • Does the TWAIN scanner driver window remain on the |
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| screen? |
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| Close the TWAIN scanner driver window and then scan. |
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| • Is the scanner |
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| CardMinder is not compatible with scanners other than |
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| ScanSnap and |
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2 | The scanned | ⇒ Did you scan the business card with the front side (the name is |
| business card | printed on) toward the ADF paper chute? |
| image is not | Follow the instructions in the scanner manual to set the card |
| displayed on the | properly. |
| window. |
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CardMinder User’s Guide |
| 72 |
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