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Fujitsu P3PC-3662-01ENZ0, PA03643B005, S1300i - page 442

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Troubleshooting

For details about how to resolve problems such as removing jammed documents, refer to

"Troubleshooting" in the ScanSnap Manager Help.

Select [Help] J [Troubleshooting] in the Right-Click Menu.

Select [Help] J [Troubleshooting] in the ScanSnap Manager menu.

Contents

Main Introduction Trademarks Manufacturer Disclaimer zReproducibility of the image data zDisposing of the original document Manuals Read the following manuals as needed when using the ScanSnap. Page Page About This Manual Structure of This Manual Symbols Used in This Manual CAUTION Arrow Symbols in This Manual Screen Examples in This Manual zWindows screen zMac OS screen Abbreviations Used in This Manual The following abbreviations are used in this manual: Page Contents Introduction ...................................................................................2 ScanSnap Overview.................................................................... 16 Installing the Software................................................................ 38 Installing in Mac OS ...........................................................................57 Using the ScanSnap (for Windows Users) ...............................69 ScanSnap Manager Icon and Operations ......................................... 70 How to Perform a Scan ......................................................................74 Configuring ScanSnap Manager ....................................................... 86 ScanSnap Folder Operations .......................................................... 232 Using the ScanSnap (for Mac OS Users)................................ 271 ScanSnap Manager Icon and Operations ....................................... 272 How to Perform a Scan ....................................................................276 Configuring ScanSnap Manager ..................................................... 287 Troubleshooting........................................................................ 442 Using the ScanSnap in Various Ways ............................................ 413 Page ScanSnap Overview Features of the ScanSnap Features of the ScanSnap zTurn documents into digital data by just pressing the [Scan] button zSpeedy scanning zSmall size saves desktop space zCompact, lightweight and portable Page Features of the ScanSnap zE-mail or print a scanned image directly from scanning zCompatible with both Windows and Mac OS zConvert paper documents into Word/Excel/PowerPoint files zOrganize and manage scanned images by linking with ScanSnap Organizer Page Page Parts and Functions Parts and Functions Front Parts and Functions Back System Requirements The system requirements for the ScanSnap are as follows: Windows Page Page Mac OS Page Turning the ScanSnap ON/OFF Turning the ScanSnap ON/OFF zTurning the ScanSnap on zTurning the ScanSnap off Turning the ScanSnap ON/OFF zScanSnap in sleep mode zScanSnap's auto power off Documents for Scanning Documents for Scanning This section explains about the documents that can be scanned with the ScanSnap. Standard office paper, postcards, business cards Documents for Scanning Picture postcards How to Load Documents 1. 2. 3. Back Back Page How to Load Documents 6. 7. Scanning Operation Flow Scanning Operation Flow zUsing the Quick Menu zWithout Using the Quick Menu Page Page Bundled Software Overview Page Page Installing in Windows The functions of each button in the [ScanSnap Setup] dialog box are as follows. ScanSnap Software 1. 2. 3. Page Page Page Page Page Page Page Page Page Page Page Page Page Installing in Mac OS Installing in Mac OS How to Install the Software Page Page Page Page Page Page Page Page Page Page Page Using the ScanSnap (for Windows Users) ScanSnap Manager Icon and Operations Right-Click Menu This menu appears when you right-click the ScanSnap Manager icon . Page Left-Click Menu How to Perform a Scan This section explains how to perform scanning with the ScanSnap. DThe ScanSnap Manager icon changes from to . Preparation 1. Using the Quick Menu 3. Page 7. Manager. DThe selected application starts up. Page Page Page Page DThe application specified for the selected profile starts up. Stopping the Scan 1. 2. Finishing ScanSnap Operation Exiting ScanSnap Manager Disconnecting the ScanSnap 1. 2. 3. Configuring ScanSnap Manager Quick Menu Settings 1. 2. Page How to Configure Scan Settings Page 3. 4. Profile Management Page Page 5. Page 4. 5. Renaming Profiles 1. 2. Page Page Automatic Linkage with Applications zLink when one of the above applications is active (recommended) zAlways link when one of the above applications is running Page ScanSnap's Communication Status Receiving or hiding the ScanSnap's communication status notifications 1. 2. 3. Showing the Scanning Progress Hiding the Scanning Progress Status 1. 2. 3. Actions Saving Data in a Specified Folder Page Page 5. Page Page 7. Attaching Files to E-Mail This section explains how to attach the scanned image file to an e-mail message. Page 3. 4. Page 6. Page Page Page Page 8. Page Using the ScanSnap as a Copy Machine Page 3. 4. 6. Page Page 8. Saving Files to Picture Folder Page 3. 4. Page Page Page Page Converting into Word/Excel/PowerPoint Documents Page Page Page Page Page 6. Page 2. 3. 4. Storing Business Cards in CardMinder Page Page Page 2. 3. Page Saving Data in SharePoint Page 4. 5. Page Page Page Page 7. Page Page Saving to Rack2-Filer Page 3. change any settings, go to step 4.). 4. 2. Page Page Saving Data to a Mobile Device This section explains how to save the scanned image as a PDF or a JPEG file to a mobile device. Page Automatic Linkage 1. 2. 3. 4. 5. Page 3. 4. 5. 6. Page Page Page 7. 8. Cloud Services Saving Data to Your Dropbox Folder Page 3. 4. Page Page Page Page Saving Documents to Evernote Page 3. 4. Page Page Page Page Saving Handwritten Notes to Evernote Page 3. Page Page Saving Documents to Google Docs Page Page 4. Page Page Page Page Page Posting to Salesforce Chatter Page Page Page 6. Page Page Page Page 8. Saving Data to Your SugarSync Folder Page 3. 4. Page Page Page Page ScanSnap Folder Operations (for Windows Users) ScanSnap Folder Operations SNSSNSSNS CloudCloudCloud Web MailWeb MailWeb Mail ScanSnap to FolderScanSnap to FolderScanSnap Folder Page 2. 3. How to Perform a Scan 1. Page Page Page Page Using the ScanSnap in Various Ways Page Page Scanning Color Documents in High Compression 2. 3. Page Deleting Blank Pages from the Scanned Image Page Correcting Skewed Character Strings Page Correcting the Orientation of Scanned Images Page Page Page 2. Place the documents at the center of the ADF paper chute. Page Long Page Scanning 2. Saving Scanned Images in Multiple PDF Files Page Creating Searchable PDF Files Page Page Automatically Setting Keywords for PDF Files zDo not mark more than ten sections per page. Page 3. Page Setting Document Open Passwords for PDF Files Page 4. Page Using the ScanSnap (for Mac OS Users) ScanSnap Manager Icon and Operations ScanSnap Manager Menu Page Profile Menu How to Perform a Scan Preparation 1. 2. Page 3. 5. setup window. 8. DThe selected application starts up. Manager. Page Page Page 4. DThe application specified for the selected profile starts up when the scanning is completed. Stopping the Scan 1. 2. Finishing ScanSnap Operation Exiting ScanSnap Manager Disconnecting the ScanSnap 1. 2. 3. Configuring ScanSnap Manager Quick Menu Settings 1. 2. Page How to Configure Scan Settings 3. Page Profile Management Page Page 5. 6. Page Page Renaming Profiles 1. 2. Page Deleting Profiles 1. 2. 3. Page Automatic Linkage with Applications ScanSnap's Communication Status Receiving or hiding the ScanSnap's communication status notifications 1. 2. 3. Showing the Scanning Progress Hiding the Scanning Progress Status 1. 2. 3. Actions Saving Data in a Specified Folder Page Page 5. Page Page Page Attaching Files to E-Mail Page 4. Page 6. Page Page Page 9. Using the ScanSnap as a Copy Machine 3. Page 2. Page 8. 9. Converting into Word/Excel Documents Page Page Page Page 7. 2. 3. Page Storing Business Cards in Cardiris Page Page 8. 2. Page 7. Page Page Page 3. Page 2. Page Saving Data to a Mobile Device This section explains how to save the scanned image as a PDF or a JPEG file to a mobile device. Page Automatic Linkage 1. Page 4. 5. Page 3. 4. 5. 6. Page Page Page 8. 9. 1. Page 4. 5. Cloud Services Saving Data to Your Dropbox Folder 3. 4. Page Page Page 9. Saving Documents to Evernote 3. 4. Page Page Page Saving Handwritten Notes to Evernote 3. DEvernote for Mac starts up, and the JPEG file is saved to Evernote. Page 4. Saving Documents to Google Docs Page 4. Page Page Page Page Page Page Posting to Salesforce Chatter Page Page Page 6. Page Page Page Page 9. Saving Data to Your SugarSync Folder 3. 4. Page Page Page 9. Using the ScanSnap in Various Ways Page Page Page Deleting Blank Pages from the Scanned Image Page Correcting Skewed Character Strings Page Page Correcting the Orientation of Scanned Images Page Page Page Page 2. Place the documents at the center of the ADF paper chute. Page Long Page Scanning 2. Saving Scanned Images in Multiple PDF Files 2. Page Creating Searchable PDF Files 2. Page Page Automatically Setting Keywords for PDF Files zDo not mark more than ten sections per page. Page 3. setup window. Page Page Daily Care Cleaning Materials Cleaning Materials Cleaning the Outside of the ScanSnap How to perform cleaning 1. 2. Cleaning the Inside of the ScanSnap CAUTION How to perform cleaning 1. 2. 3. 4. 5. Cleaner F1. 6. Consumables Page Page Replacing the Pad Assy 5. 6. 7. 8. 9. Replacing the Pad Assy Replacing the Pick Roller 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Replacing the Pick Roller Page Updating ScanSnap Manager Updating ScanSnap Manager Updating in Windows 1. Page Page Updating ScanSnap Manager Updating in Mac OS 2. Page Uninstalling the Software Uninstalling in Windows 1. 2. 3. Uninstalling the Software 4. 5. 6. Page Uninstalling the Software Page Page Page Setting Items With/Without the Quick Menu Profile Application Page Save (OK: Available, NA: Not available) Scanning (OK: Available, NA: Not available) Page Page Paper Page Installation Specifications Installation Specifications The following table summarizes the installation specifications of the ScanSnap. 284 mm (11.2 in.) 231 mm (9.1 in.) 240 mm (9.4 in.) Page Index A C D E I K L M O T U ScanSnap S1300i