Troubleshooting
Troubleshooting
Warning To avoid bodily injury, do not attempt to troubleshoot the projector problem if:
■Power cord or plug are damaged
■Liquid has been spilled into the projector
■The projector was dropped
■The projector case was damaged
Instead, unplug the projector and contact a qualified service technician.
First steps
Try these things first:
■Make sure that the power cable is connected to the projector and an AC outlet and that the AC outlet is supplying power.
■If you use a power strip, make sure that it is turned on.
■Make sure that all components are connected correctly and securely. To make sure that all component connections are correct, see “Connecting components” on page 20.
■See the troubleshooting section of this guide.
If the suggestions in the Troubleshooting section of this guide does not correct the problem, contact Gateway Technical Support at
Before calling Gateway Technical Support:
■Have your customer ID, serial number, and order number available, along with a detailed description of your problem, including the exact text of any error messages, and the steps you have taken.
■Make sure that the projector is nearby at the time of your call. The technician may have you follow troubleshooting steps.
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