Gateway E-6500 Troubleshooting

Chapter 6

Troubleshooting

•Troubleshooting typical hardware and software problems

Contents

Page Contents Getting Help Checking Out Your Gateway Computer Getting Started Maintaining Your Computer Troubleshooting Safety, Regulatory, and Legal Information Index Page Getting Help Thank you for purchasing our computer Help and Support To start Help and Support: Searching for a topic Using Your Computer guide To access the Using Your Computer guide: Online help Gateway contact information Identifying your computer Checking Out Your Gateway Computer Front Page Back Page Page Page Locating your serial number Microsoft Certificate of Authenticity Finding your specifications Accessories Uninterruptible power supplies Page Getting Started Working safely Reducing eye strain Setting up your computer desk and chair Setting up your computer and computer accessories Sitting at your computer Avoiding discomfort and injury from repetitive strain Protecting from power source problems Checking the voltage selection To set the voltage selection switch: Starting your computer To start your computer: Waking up your computer Turning off your computer To turn off your computer: Restarting (rebooting) your computer To close unresponsive programs and restart your computer: Using the keyboard Standard keyboard Multifunction keyboard Special-functionbuttons Adjusting the volume To adjust the overall volume level using hardware controls: Configuring the audio jacks To configure the universal audio jacks: Connecting the modem To connect the modem: Connecting to a cable or DSL modem or to an Ethernet network To connect to an Ethernet network: Installing a printer, scanner, or other peripheral device Using Drives and Ports Using the diskette drive To use a diskette: Using the Zip drive To use a Zip disk: Using the CD or DVD drive Identifying drive types Inserting a CD or DVD To insert a CD or DVD: Playing a CD Playing a DVD Creating CDs and DVDs Maintaining Your Computer Caring for your computer Updating Windows To run Windows Update: Protecting your computer from viruses To scan for viruses: To remove a virus: To update Norton Internet Security: Page Cleaning your computer Cleaning the exterior Cleaning the keyboard Cleaning the monitor Cleaning the mouse To clean your optical mouse: To clean your trackball mouse: Cleaning CDs or DVDs Restoring your system Microsoft System Restore To run Microsoft System Restore: Reinstalling programs and drivers To reinstall your program or driver: Restoring your computer to the original configuration To restore your computer to the original configuration: Preventing static electricity discharge Opening the case Removing the side panel To remove the side panel: Page Removing the front bezel To remove the front bezel: Closing the case Replacing the side panel To replace the side panel: Replacing the front bezel To replace the front bezel: Installing memory To install or replace DIMM memory: Page Replacing the system battery To replace the battery: Page Troubleshooting Safety guidelines First steps Troubleshooting Add-incards Audio CD or DVD drives Audio CD does not produce sound A DVD movie will not play Computer Diskette drive DVD drives File management To restore deleted files: Hard drive Internet Keyboard Memory Modem (dial-up) To check the dialing properties: Your 56K modem does not connect at 56K To run modem diagnostics: To turn down the modem volume: Monitor Mouse Networks Passwords Power Printer To set a default printer: To make sure that the printer is not set to work offline: Sound Networking Your Computer Introduction to Networking Ethernet, Fast Ethernet, or Gigabit Ethernet Using a router Example router-basedEthernet network Determining if an Ethernet is already installed on your computers To determine if Ethernet is already installed on your computer: Creating an Ethernet network Installing Ethernet cards and drivers Making sure your broadband connection works Naming the computers and the workgroup To identify this computer on the network: Configuring the TCP/IP protocol Terms you should know Using a DHCP server To use a DHCP server Page Setting up an Ethernet network Setting up a network using a router To set up a network using a router: Configuring your router To configure the Linksys EtherFast Cable/DSL router: Page Testing your network Troubleshooting Your Ethernet network Page Safety, Regulatory, and Legal Information Important safety information Page Regulatory compliance statements United States of America Canada Laser safety statement Environmental information Notices Index