Chapter 6: Troubleshooting

3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.

Help and Support

For more information about printer troubleshooting, click Start, then

click Help and Support.

 

Type the keyword printer troubleshooter in the Search box

, then click the arrow.

■Wait until files have been printed before sending additional files to the printer.

■If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory.

You see a “Printer is out of paper” error message

After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper.

Sound

You are not getting sound from the speakers

■Make sure that the speakers are turned on.

■Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 30.

■Make sure that mute controls are turned off. For more information, see “Adjusting the volume” on page 30.

■If you are using external speakers, see the speaker setup poster to check your speaker connections.

■Make sure that the universal jacks are configured correctly. For more information, see “Configuring the audio jacks” on page 31.

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