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Gateway Personal Computer Support Home, Product Support, Downloads, Customer Service, Upgrade Center, Resources, Contact Us

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Chapter 1: Getting Help

Support Home

Click Support Home, then click Computers. To view support documents for your computer, type your serial number in the Serial Number box, then click Submit.

Click the arrow button to open the Select Your Computer Product box, then click Profile Computer Series to access product documentation, specifications, and guides for all Gateway Profile computers.

Product Support

Click Product Support to view a list of all the products that Gateway supports.

Downloads

Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer. Click Browse All Downloads to walk through a step-by-step wizard to locate your drivers.

Customer Service

Click Customer Service to view information about your account and general information about warranties and special offers.

Upgrade Center

Click Upgrade Center to view and purchase upgrades for your computer.

Resources

Click Resources to access utilities to help you manage your computer.

Contact Us

Click Contact Us to access links to customer care with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see “Telephone support” on page 96.

4	www.gateway.com

Contents

Page Page Contents Getting Help Checking Out Your Gateway Computer Getting Started Using Drives and Ports Networking Your Computer Maintaining Your Computer Upgrading Your Computer Troubleshooting Safety, Regulatory, and Legal Information Index Page Getting Help Thank you for purchasing our computer Gateway Web site Using Support Support Home Product Support Downloads Customer Service Upgrade Center Help and Support To start Help and Support: Searching for a topic BigFix To start BigFix: To learn more about using BigFix: Using Your Computer guide To access the Using Your Computer guide: Online help Gateway contact information Checking Out Your Gateway Computer Front Page Back Page Right side Microsoft Certificate of Authenticity Finding your specifications Accessories Storage Devices USB flash drive Uninterruptible power supplies Getting Started Working safely Reducing eye strain Setting up your computer desk and chair Setting up your computer and computer accessories Sitting at your computer Avoiding discomfort and injury from repetitive strain Protecting from power source problems Starting your computer To start your computer: Waking up your computer Turning off your computer To turn off your computer: Restarting (rebooting) your computer To close unresponsive programs and restart your computer: Using the cord cover To install the optional cord cover: To remove the cord cover: Locking your computer To lock your computer: Adjusting the volume To adjust the overall volume level using hardware controls: Using the keyboard Standard keyboard Multifunction keyboard Special-functionbuttons Wireless keyboard Using the mouse click click and drag Connecting the modem To connect the modem: Connecting to a wired Ethernet network To connect to a wired Ethernet network: Computer display External controls OSD options To adjust the OSD settings: OSD menus Page USER Installing a printer, scanner, or other peripheral device Using Drives and Ports Using the diskette drive To use a diskette: Using the memory card reader Memory card types Inserting a memory card To use a memory card: To remove a memory card: Using the CD or DVD drive Identifying drive types Inserting a CD or DVD To insert a CD or DVD: Playing a CD Playing a DVD Creating CDs and DVDs Adding and removing PC Cards Adding a PC Card To insert a PC Card: Removing a PC Card To remove a PC Card: Page Networking Your Computer Introduction to Networking Ethernet, Fast Ethernet, or Gigabit Ethernet Using a router Example router-basedEthernet network Equipment you need for a router-basedEthernet network Creating an Ethernet network Making sure your broadband connection works Naming the computers and the workgroup To identify this computer on the network: Configuring the TCP/IP protocol Terms you should know Using a DHCP server To use a DHCP server: Page Setting up an Ethernet network Setting up a network using a router Configuring your router Testing your network Using your computer on your network Page Maintaining Your Computer Caring for your computer Updating Windows To run Windows Update: Protecting your computer from viruses To scan for viruses: To remove a virus: To update Norton Internet Security: Cleaning your computer Cleaning the exterior Cleaning the keyboard Cleaning the computer display Cleaning the mouse To clean your optical mouse: To clean your trackball mouse: Cleaning CDs or DVDs Restoring your system Microsoft System Restore To run Microsoft System Restore: Reinstalling programs and drivers To reinstall your program or driver: Restoring your computer to the original configuration To restore your computer to the original configuration: Upgrading Your Computer Preventing static electricity discharge Opening the case To remove the back panel: Closing the case To replace the back panel: Replacing the hard drive To replace the hard drive: Page Page Page Installing memory To install or replace DIMM memory: Page Troubleshooting Safety guidelines First steps Troubleshooting Audio Battery CD or DVD drives Computer Diskette drive Display DVD drives File management To restore deleted files: Hard drive Internet Keyboard Memory Memory card reader Modem (dial-up) To check the dialing properties: Your 56K modem does not connect at 56K The modem is not recognized by your computer To run modem diagnostics: To turn down the modem volume: Mouse Networks Passwords Power Printer To set a default printer: To make sure that the printer is not set to work offline: Sound Telephone support Before calling Gateway Customer Care Telephone numbers Automated troubleshooting system Telephone numbers Self-help Tutoring Training Safety, Regulatory, and Legal Information Important safety information Regulatory compliance statements United States of America Canada Laser safety statement EPA ENERGY STAR Environmental information Notices Index