Gateway Personal Computer Troubleshooting, Audio, Battery, CD or DVD drives, Audio CD does not produce sound, The computer does not recognize a disc or the CD or DVD drive

Troubleshooting

Troubleshooting

Audio

See “Sound” on page 95.

Battery

See “Power” on page 93.

CD or DVD drives

The computer does not recognize a disc or the CD or DVD drive

■Make sure that the disc label is facing up, then try again.

■Try a different disc. Occasionally discs are flawed or become scratched and cannot be read by the CD or DVD drive.

■If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see “Identifying drive types” on page 43.

■Your computer may be experiencing some temporary memory problems. Shut down and restart your computer.

■Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 66.

■Make sure that the drive is configured correctly by following the instructions in the drive documentation.

■Reinstall the device driver.

Audio CD does not produce sound

■Make sure that the disc label is facing up, then try again.

■Some music CDs have copy protection software. You may not be able to play these CDs on your computer.

■Make sure that the volume controls are turned up. For more information, see “Adjusting the volume” on page 26.

■Make sure that the mute controls are turned off. For more information, see “Adjusting the volume” on page 26.

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