Troubleshooting

Your Ethernet network is running slower than you expect

■If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps). A mixture of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed.

You cannot connect to your company network

Every network is unique. Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see “Networking Your Computer” on page 49.

Help and

For more information about network troubleshooting, click Start, then

Support

click Help and Support. Type the keyword network

 

 

troubleshooting in the Search box

, then

 

click the arrow.

 

 

 

 

Passwords

Your computer does not accept your password

Make sure that CAPS LOCK is turned off, then retype the password.

Power

Your computer will not turn on

■Make sure that your power cord is connected correctly to your computer.

■If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on.

■Make sure that the power cord is free from cuts or damage. Replace any damaged cables.

Printer

The printer will not turn on

■Make sure that the printer is online. Many printers have an online/offline button that you may need to press.

■Make sure that the power cable is plugged into an AC power source.

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