Chapter 8: Troubleshooting

A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message

■Make sure that nothing is resting on the keyboard.

■Make sure that a key is not stuck. Press each key to loosen a key that might be stuck, then restart your computer.

Liquid spilled in the keyboard

If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it.

Memory

You see a “Memory error” message

■Use a third-party diagnostic program to help determine if a memory module is failing.

You see a “Not enough memory” error message

Close all programs, then restart your computer.

Help and For more information about troubleshooting memory errors, click

Support Start, then click Help and Support. Type the keyword memory

error in the Search box , then click the arrow.

Memory card reader

Drive letters for the memory card slots do not appear in the My Computer window

■Reboot your computer.

Modem (dial-up)

Your modem does not dial or does not connect

■Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See “Back” on page 12 to make sure that the connections have been made correctly.

■Make sure that your computer is connected to the telephone line and the telephone line has a dial tone.

■Make sure that the modem cable is less than 6 feet (1.8 meters) long.

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