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Customer Service Troubleshooting Tips Installation Instructions Operating Instructions Safety Information

Before you call for service…

Problem

 

Possible Causes

What To Do

 

 

 

 

Frost or ice crystals on

 

Door left open.

Check to see if package is

frozen food

 

 

holding door open.

(Frost within package

 

 

 

 

Too frequent or too

 

is normal.)

 

 

 

long door openings.

 

 

 

 

 

 

 

 

Divider between fresh

 

Automatic energy saver

This helps prevent

food and freezer

 

system circulates warm

condensation on the

compartment feels warm

 

liquid around front edge

outside.

 

 

of freezer compartment.

 

 

 

 

 

Automatic icemaker

 

Icemaker feeler arm in

Move the feeler arm to the

does not work

 

the STOP (up) position.

ON (down) position.

 

 

 

Cubes may have fused to

 

 

 

the side of the mold.

 

 

 

Move the feeler arm to the

 

 

 

STOP (up) position then

 

 

 

remove these cubes.

 

 

 

 

 

 

Water supply turned

See Installing the water line.

 

 

off or not connected.

 

 

 

 

 

 

 

Freezer compartment

Wait 24 hours for the

 

 

too warm.

refrigerator to completely

 

 

 

cool down.

 

 

 

 

 

 

Piled up cubes in the

Level cubes by hand.

 

 

storage bin cause the

 

 

 

icemaker to shut off.

 

 

 

 

 

Slow ice cube freezing

 

Door left open.

Check to see if package is

 

 

 

holding door open.

 

 

 

 

 

 

Temperature control

See About the controls.

 

 

not set cold enough.

 

 

 

 

 

Ice cubes have

 

Ice storage bin needs

Empty and wash bin.

odor/taste

 

cleaning.

Discard old cubes.

 

 

 

 

 

 

Food transmitting odor/

Wrap foods well.

 

 

taste to ice cubes.

 

 

 

 

 

 

 

Interior of refrigerator

See Care and cleaning.

 

 

needs cleaning.

 

Poor-tasting incoming water. Install a water filter.

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GE 162D3941P005 owner manual Before you call for service…, Problem, Possible Causes, What To Do, • See About the controls