Before you call for service…

Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes
What To Do

 

 

 

 

Refrigerator does not

 

Refrigerator in

Wait about 30 minutes for

operate

 

defrost cycle.

defrost cycle to end.

 

 

 

 

 

 

Freezer control

Move the freezer control

 

 

in OFF position.

to a temperature setting.

 

 

 

 

 

 

Refrigerator is

Push the plug completely

 

 

unplugged.

into the outlet.

 

 

 

 

 

 

The fuse is blown/

Replace fuse or reset

 

 

circuit breaker is

the breaker.

 

 

tripped.

 

Safety Information Operating Instructions

Motor operates for long periods (Modern refrigerators with more storage space and a larger freezer require more operating time. They start and stop often to maintain even temperatures.)

Normal when

Wait 24 hours for the

refrigerator is first

refrigerator to completely

plugged in.

cool down.

 

 

Often occurs when large

This is normal.

amounts of food are

 

placed in refrigerator.

 

 

 

Door left open.

Check to see if package is

 

holding door open.

 

 

Hot weather or frequent

This is normal.

door openings.

 

Installation Instructions

 

Temperature controls

See About the controls.

 

set at the coldest setting.

 

 

 

 

 

Grille and condenser

See Care and cleaning.

 

need cleaning.

 

 

 

 

Vibration or rattling

Roller screws or leveling

See Leveling Rollers.

(Slight vibration

legs need adjusting.

 

is normal.)

 

 

 

 

 

Fresh food or freezer

Temperature control

See About the controls.

compartment too warm

not set cold enough.

 

 

 

 

 

Warm weather or

Set the temperature

 

frequent door openings.

control one step colder.

 

 

See About the controls.

 

 

 

 

Door left open.

Check to see if package is

 

 

holding door open.

Troubleshooting Tips Customer Service

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GE 162D3941P005 Before you call for service…, Safety Information Operating Instructions, Troubleshooting Tips, Problem