Before You Call For Service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Surface units will not

 

Improper cookware

Use pans which are flat and match the diameter of

maintain a rolling boil

 

being used.

the surface unit selected.

or cooking is not

 

 

 

 

fast enough

 

 

 

 

 

 

 

 

 

Surface units do

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

not work properly

 

blown or the circuit breaker

 

 

 

tripped.

 

 

 

 

 

 

 

 

Cooktop controls

Check to see the correct control is set for the surface

 

 

improperly set.

unit you are using.

 

 

 

 

 

Tiny scratches (may

 

Incorrect cleaning

Use recommended cleaning procedures.

appear as cracks)

 

methods being used.

 

or abrasions on radiant

 

 

 

 

 

Cookware with rough bottoms

Be sure cookware bottoms and cookware are clean

cooktop glass surface

 

 

being used or coarse particles

before use. Use cookware with smooth bottoms. Tiny

 

 

 

 

(salt or sand) were between

scratches are not removable but will become less

 

 

the cookware and the surface

visible in time as a result of cleaning.

 

 

of the cooktop.

 

 

 

 

 

 

 

Cookware has been slid

 

 

 

across the cooktop surface.

 

 

 

 

 

Areas of discoloration

 

Improper cookware

Marks from aluminum and copper pans as well as

on the cooktop

 

being used.

mineral deposits from water or food can be removed

 

 

 

 

with the cleaning cream.

 

 

 

 

 

 

 

Hot surface on a model

This is normal. The surface may appear discolored

 

 

with a white glass cooktop.

when it is hot. This is temporary and will disappear

 

 

 

 

as the glass cools.

 

 

 

 

Plastic melted

 

Hot cooktop came into

See the Special Care information in the Cleaning the

to the surface

 

contact with plastic placed

glass cooktop section.

 

 

on the hot cooktop.

 

 

 

 

 

Pitting of the cooktop

 

Hot sugar mixture spilled

Call a qualified technician for replacement.

 

 

on the cooktop.

 

 

 

 

 

Frequent cycling

 

Improper cookware

Use only flat cookware to minimize cycling.

off and on of

 

being used.

 

surface units

 

 

 

 

 

 

 

 

Oven light does

 

Light bulb is loose or defective.

Tighten or replace the bulb.

not work

 

 

 

 

 

Switch operating

Call for service.

 

 

 

 

light is broken.

 

 

 

 

 

Oven will not work

 

Plug on range is not completely

Make sure electrical plug is plugged into a live, properly

 

 

inserted in the electrical outlet.

grounded outlet.

 

 

 

 

 

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

 

 

blown or the circuit

 

 

 

breaker tripped.

 

Oven controls improperly set. See the Using the oven section.

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Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips Customer Service

Page 31
Image 31
GE 164D3333P200-3, 49-8973-2 01-00 JR manual Before You Call For Service…, Problem Possible Causes What To Do

164D3333P200-3, 49-8973-2 01-00 JR specifications

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