Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Troubleshooting tips…Save time and money! Review the chart below first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Dehumidifier

 

The dehumidifier

Make sure the dehumidifier’s plug is pushed completely

does not start

 

is unplugged.

into the outlet.

 

 

 

 

 

 

The fuse is blown/circuit

Check the house fuse/circuit breaker box and replace

 

 

breaker is tripped.

the fuse or reset the breaker.

 

 

 

 

 

 

Dehumidifier has reached its

The dehumidifier automatically turns off when this

 

 

preset level or bucket is full.

occurs. Empty the bucket and replace properly.

 

 

 

 

 

 

Bucket is not in the

The bucket must be in place and securely seated for the

 

 

proper position.

dehumidifier to operate.

 

 

 

 

 

 

Power failure.

There is a protective time delay (up to 3 minutes) to

 

 

 

prevent tripping of the compressor overload. For this

 

 

 

reason, the unit may not start normal dehumidifying

 

 

 

for 3 minutes after it is turned back on.

 

 

 

 

Dehumidifier does not

 

Did not allow enough time

When first installed, allow at least 24 hours to maintain

dry the air as it should

 

to remove the moisture.

the desired dryness.

 

 

 

 

 

 

Airflow is restricted.

Make sure there are no curtains, blinds or furniture

 

 

 

blocking the front or back of the dehumidifier. See the

 

 

 

Choosing a Location section.

 

 

 

 

 

 

The Humidity Control may

For drier air, press the pad and set to a lower percent

 

 

not be set low enough.

value (%) or press the Continuous pad for maximum

 

 

 

dehumidification.

 

 

 

 

 

 

Doors and windows may not

Check that all doors, windows and other openings

 

 

be closed tightly.

are securely closed.

 

 

 

 

 

 

Clothes dryer may be

Install the dehumidifier away from the dryer.

 

 

blowing moisture-laden

The dryer should be vented to the outside.

 

 

air into the room.

 

 

 

 

 

 

 

Room temperature

Moisture removal is best at higher room temperatures.

 

 

is too low.

Lower room temperatures will reduce the moisture

 

 

 

removal rate. Models are designed to be operated at

 

 

 

temperatures above 41°F (5°C).

 

 

 

 

Dehumidifier runs

 

Area to be dehumidified

Refer to the chart below to see if the capacity of your

too much

 

is too large.

dehumidifier is adequate.

 

 

 

 

 

 

Doors and windows are open.

Close all doors and windows to the outside.

 

 

 

 

Frost appears on

 

Dehumidifier has been recently

This is normal. Frost will usually disappear

the coils

 

turned on, or room temperature

within 60 minutes. See the Automatic Defrost section.

 

 

is below 41°F (5°C).

 

 

 

 

 

Fan cannot be turned off

 

The dehumidifier is in the

This is normal. Wait approximately 3 minutes and set the

and the Normal or High

 

automatic fan mode. When

fan to Normal or High as desired.

fan speed pads cannot

 

the set room humidity level

 

be set

 

is reached, the compressor

 

 

 

will turn off and the fan

 

 

 

will automatically continue

 

 

 

to run for approximately

 

 

 

3 minutes at a fixed setting.

 

 

 

 

 

Fan noise

 

Air is moving through

This is normal.

 

 

the dehumidifier.

 

 

 

 

 

Water on floor

 

Tube to connector or nozzle

Check the tube to connector and the nozzle to hose

 

 

or hose connection may be

connections. See the Removing Collected Water section.

 

 

loose.

 

 

 

 

 

 

 

Intend to use the bucket to

Disconnect the drain nozzle if using the bucket to collect

 

 

collect water, but the drain nozzle

water. See the Removing Collected Water section.

 

 

is attached.

 

 

 

 

 

E1, E2, P1 or P2 appear

 

These are error codes.

See the About the controls on the dehumidifier section.

in the display

 

 

 

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GE AHM30 Does not start, Dehumidifier does not, Dry the air as it should, Dehumidifier runs, Too much, Coils, Be set

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