GE ECS, PCS Before You Call For Service Problem Solution Guide, Time Temp + or Time Temp key to

Before You Call For Service

Problem Solution Guide

Unnecessary service calls may be expensive, frustrating and time-consuming. Before you call for service, please review the potential problems, possible causes and remedies shown below. Also, see the facing page for various oven failure codes that can be displayed on the control panel. Failure codes will appear where the temperature is normally displayed on the control panel.

PROBLEM

POSSIBLE CAUSE

POSSIBLE SOLUTION

Nothing works.	Oven is not connected to electrical power.	Have oven connected to a properly sized
		electrical power supply by a qualified
		electrician.
	Power supply is not energized.	Check for tripped circuit breaker or blown
		fuse. Have an electrician check power
		supply.
Oven will not heat.	Oven settings are not correct.	Follow mode selection and clock settings
		as specified in OVEN OPERATION
		section.
	Oven is set for delay-timed cooking.	Oven will turn on automatically at time set.
		If desired, press CANCEL • SECURE key
		to cancel out of delay timed cooking.
Clock displays incorrect time of day.	Time of day is not set.	Press CLOCK touch pad, then press
		TIME • TEMP + or TIME • TEMP - key to
		set correct time of day.
	Power supply has been interrupted.	Reset time of day.
Foods over-cook.	Incorrect cooking time, temperature or rack	Adjust temperature or time settings.
	position being used.
	Oven temperature calibration differs from	Calibrate temperature according to
	your previous oven.	Adjusting the Oven Temperature
		section (see Care and Cleaning).
Foods under-cook.	Incorrect cooking time, temperature or rack	Adjust temperature or time settings.
	position being used.
	Oven temperature calibration differs from	Calibrate temperature according to
	your previous oven.	Adjusting the Oven Temperature
		section (see Care and Cleaning).
Oven does not self-clean.	Door is not shut tight so automatic door	Close door tightly.
	latch will not lock.
	Oven settings are not correct.	Follow mode selection and clock settings
		as specified in the Self-Cleaningsection
		(see Care and Cleaning).
	Oven is set for delay timed cleaning.	Oven will turn on automatically at time set.
		If desired, press CANCEL • SECURE key
		to cancel out delay-timed cleaning.
Oven light will not work.	Light bulb is burned out.	Follow Replacing the Oven Light section
		(see Care and Cleaning).
Door will not open.	Oven is in self-clean mode.	If oven is hot, door latch will release
		automatically when oven temperature falls
		below 390˚F at end of cycle.
		If SELF-CLEANwas just selected and
		the oven is still cool, press CANCEL •
		SECURE key to turn off self-clean. The
		door will open in about 30 seconds.
	Oven is set to self-clean in delay-timed	Oven will turn on automatically at time set.
	mode.	If desired, press CANCEL • SECURE key
		to cancel out of delay-timed mode.

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