Safety Instructions
Before you call for service…
Problem |
| Possible Causes | What To Do |
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No soft water |
| Faucet or fixture where sample | • To conserve salt, the installer may have isolated some |
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| was taken not plumbed to soft | fixtures (outside faucets, toilets, etc.) from soft water. |
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| water. NOTE: Be sure sample | From the outlet of the water softening system, trace the |
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| is from a faucet that does not mix | water flow path, in house plumbing. If soft water is not |
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| soft and hard water. For example, | directed to a faucet or fixture where wanted, consult a |
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| a single lever kitchen faucet, if | plumber. |
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| the cold side is plumbed to hard |
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| water |
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| No salt in the brine tank | • Check for a salt bridge or, if the tank is empty, refill with |
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| or salt bridged | recommended salt. Press (for 3 seconds) the TOUCH or |
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| HOLD button to start an immediate regeneration and |
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| restore soft water supply. |
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Operating Instructions
Transformer unplugged at wall outlet or power cable to water softening system not connected
Fuse blown or circuit breaker popped on circuit to electrical outlet
Electrical outlet on a circuit that can be switched off
•Check for a loss of electrical power to the water softening system due to any of these conditions and correct as needed. With the power supply restored, observe the control display and read Program Memory section.
NOTE: The electrical outlet for the water softening system should be continuously live so it cannot be accidentally switched off.
Troubleshooting Tips
Customer Service
| Manual bypass valve in | • Be sure the bypass valve stem is positioned properly. |
| bypass position | Observe instruction on the decal at the end of the stem. |
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| Valve drain hose pinched, | • Any restriction in this drain hose may prevent proper |
| plugged, elevated too high | operation of the nozzle and venturi and reduce or |
| or otherwise restricted | prevent brine draw during regenerations. |
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| Nozzle and venturi dirty, | • With water pressure to the water softening system off, take |
| incorrectly assembled or | the nozzle assembly apart. Inspect, clean and replace as |
| damaged | needed. Any foreign particle(s), scratches, nicks, etc., in |
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| the passages can prevent operation. Be sure holes in the |
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| gasket are centered over holes in the housing. |
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Water hard sometimes | Using hot water while the | • Avoid using hot water during water softening system |
| water softening system | regenerations because the water heater will refill with |
| is regenerating | hard water. See Automatic Hard Water Bypass During |
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| Regeneration section. |
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| Control hardness number | • Press and release the SELECT button until HARDNESS shows |
| setting too low | in the display. Be sure the number shown is the same as the |
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| actual grains per gallon hardness of your water supply. |
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| See the Control section if a change in the setting is needed. |
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| Grains of hardness in your | • Water hardness can change over time, especially in well |
| water supply have increased | water. To check, have the water tested by a water analysis |
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| laboratory or call your local water department. Adjust the |
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| hardness number setting as needed. |
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