Before you call for service…
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
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| Water feels slippery |
| Absence of hard | • This is normal. |
| after installation of |
| minerals |
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| water softening system |
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Water softening system |
| Water softening system | • Does not use much salt to |
| not using any salt |
| is a “demand” unit |
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| Possible salt bridge | • See the Care and Cleaning section. |
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| Possible plugged nozzle | • See the Care and Cleaning section. |
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| and venturi |
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Water is blue color after |
| Acidic water in | • Have the water tested at once. |
water softening system |
| copper plumbing | WARNING: |
| was installed |
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| Do not drink the water until problem has been corrected. |
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Water softening system |
| Meter turbine stuck | • Call for service. |
| not regenerating |
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| Sensor wire corroded | • Call for service. |
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| Control defective | • Call for service. |
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| No power to unit | • Check the circuit breaker or fuses. |
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Cloudiness on glassware |
| Combination of soft | • This is called etching and is permanent. To prevent this |
(automatic dishwashers) |
| water and too much | from happening, use less detergent with soft water. Wash |
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| detergent | glassware in the shortest cycle that will get them clean. |
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| Salty tasting water |
| Low water pressure | • Check pressure; should be minimum 20 psi. |
| after installation |
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| Restricted drain hose | • Clean and reconnect hose. |
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Resin beads showing up in |
| Cracked distributor | • Call for service. |
drinking water and sink |
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Sounds you might hear |
| Running water from the | • This is normal. |
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| unit into a drain |
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| Water has air bubbles |
| Air in system after installation | • Will go away after it runs for a while. |
| and is cloudy |
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13
Safety Instructions
Operating Instructions
Troubleshooting Tips
Customer Service
