Safety Instructions

Before you call for service…

Problem

 

Possible Causes

What To Do

 

 

 

 

No soft water

 

Faucet or fixture where sample

• To conserve salt, the installer may have isolated some

 

 

was taken not plumbed to soft

fixtures (outside faucets, toilets, etc.) from soft water.

 

 

water. NOTE: Be sure sample

From the outlet of the water softening system, trace the

 

 

is from a faucet that does not mix

water flow path, in house plumbing. If soft water is not

 

 

soft and hard water. For example,

directed to a faucet or fixture where wanted, consult a

 

 

a single lever kitchen faucet, if

plumber.

 

 

the cold side is plumbed to hard

 

 

 

water

 

 

 

 

 

 

 

No salt in the brine tank

• Check for a salt bridge or, if the tank is empty, refill with

 

 

or salt bridged

recommended salt. Press (for 3 seconds) the TOUCH or

 

 

 

HOLD button to start an immediate regeneration and

 

 

 

restore soft water supply.

 

 

 

 

Operating Instructions

Transformer unplugged at wall outlet or power cable to water softening system not connected

Fuse blown or circuit breaker popped on circuit to electrical outlet

Electrical outlet on a circuit that can be switched off

•Check for a loss of electrical power to the water softening system due to any of these conditions and correct as needed. With the power supply restored, observe the control display and read Program Memory section.

NOTE: The electrical outlet for the water softening system should be continuously live so it cannot be accidentally switched off.

Troubleshooting Tips

Customer Service

 

Manual bypass valve in

• Be sure the bypass valve stem is positioned properly.

 

bypass position

Observe instruction on the decal at the end of the stem.

 

 

 

 

Valve drain hose pinched,

• Any restriction in this drain hose may prevent proper

 

plugged, elevated too high

operation of the nozzle and venturi and reduce or

 

or otherwise restricted

prevent brine draw during regenerations.

 

 

 

 

Nozzle and venturi dirty,

• With water pressure to the water softening system off, take

 

incorrectly assembled or

the nozzle assembly apart. Inspect, clean and replace as

 

damaged

needed. Any foreign particle(s), scratches, nicks, etc., in

 

 

the passages can prevent operation. Be sure holes in the

 

 

gasket are centered over holes in the housing.

 

 

 

Water hard sometimes

Using hot water while the

• Avoid using hot water during water softening system

 

water softening system

regenerations because the water heater will refill with

 

is regenerating

hard water. See Automatic Hard Water Bypass During

 

 

Regeneration section.

 

 

 

 

Control hardness number

• Press and release the SELECT button until HARDNESS shows

 

setting too low

in the display. Be sure the number shown is the same as the

 

 

actual grains per gallon hardness of your water supply.

 

 

See the Control section if a change in the setting is needed.

 

 

 

 

Grains of hardness in your

• Water hardness can change over time, especially in well

 

water supply have increased

water. To check, have the water tested by a water analysis

 

 

laboratory or call your local water department. Adjust the

 

 

hardness number setting as needed.

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GE GNSF23Z01 Problem Possible Causes What To Do No soft water, Water. Note Be sure sample, Single lever kitchen faucet, if
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