Before you call for service…

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

NO SOFT WATER – Most Common Problems:

Check the following before calling for service:

•Not enough salt—should be at least 1/3 full.

•Bypass valve in “Bypass” position—knob should be in the “OUT” (service) position.

•Hardness setting too low. Check hardness setting and adjust. Verify hardness of supply water—from local water company, water test or call the GE Answer Center.

•Salt Bridge—salt solidifies above water level so that brine water is not in contact with salt. See the Breaking a Salt Bridge section.

Problem

Possible Causes

What To Do

No soft water

Faucet or fixture where sample was

• To conserve salt, the installer may have isolated some fixtures

 

taken not plumbed to soft water

(outside faucets, toilets, etc.) from soft water. From the outlet

 

NOTE: Be sure sample is from a faucet

of the water softening system, trace the water flow path,

 

that does not mix soft and hard water.

in house plumbing. If soft water is not directed to a faucet

 

For example, a single lever kitchen faucet,

or fixture where wanted, consult a plumber.

 

if the cold side is plumbed to hard water.

 

No salt in the brine tank or salt bridged

•Check for a salt bridge or, if the tank is empty, refill with recommended salt. Press (for 3 seconds) the RECHARGE button to start an immediate recharge and restore

soft water supply.

Transformer unplugged at wall outlet or power cable to softener not connected. Fuse blown or circuit breaker popped on circuit to electrical outlet.

Electrical outlet on a circuit that can be switched off

•Check for a loss of electrical power to the water softening system, due to any of these conditions and correct as needed. With the power supply restored, observe the faceplate time display and read Programming the Control section.

NOTE: The electrical outlet for the softener should be continuously live so it cannot be accidentally switched off.

Manual bypass valve in bypass position • Be sure the bypass valve stem is positioned properly, with the knob in the OUT position. Observe instructions on the decal at the end of the stem.

Valve drain hose pinched, plugged, elevated too high or otherwise restricted

•Any restriction in this drain hose may prevent proper operation of the nozzle and venturi and reduce or prevent brine draw during recharge.

Nozzle and venturi dirty, incorrectly assembled or damaged

•Refer to Cleaning the Nozzle and Venturi Assembly instructions. With water pressure to the water softening system off, take the nozzle assembly apart. Inspect, clean and replace as needed. Any foreign particle(s), scratches, nicks, etc., in the passages can prevent operation. Be sure holes in the gasket are centered over holes in the housing.

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GE GXSF31E installation instructions Before you call for service…, Problem Possible Causes What To Do No soft water
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GXSF31E specifications

The GE GXSF31E is a state-of-the-art water filtration system that effectively addresses the need for clean and great-tasting water in residential applications. This model focuses on efficiency, reliability, and advanced filtration technologies that enhance water quality for everyday use.

One of the main features of the GE GXSF31E is its robust filtration capabilities. It utilizes a dual-stage filtration process that combines sediment filtration with activated carbon block technology. This dual approach not only removes common contaminants such as chlorine, sediment, and rust but also significantly improves the taste and odor of your water. As a result, users enjoy water that is not only safe but also refreshing and pleasant to drink.

In terms of capacity, the GE GXSF31E is designed to meet the needs of medium to large households. With a production capacity of up to 31,000 grains, it is capable of efficiently handling the water demands of families with multiple members. The system features a digital control panel that allows users to monitor and manage the filtration process effectively, providing alerts for filter replacements and ensuring optimal performance at all times.

The GE GXSF31E also incorporates advanced technologies for ease of maintenance. The unit is equipped with a self-cleaning mechanism that helps reduce the need for manual cleaning, thereby extending the lifespan of the filters and the system as a whole. This feature significantly enhances convenience, as homeowners can rely on the unit to maintain its efficiency without constant intervention.

Energy efficiency is another critical characteristic of the GE GXSF31E. The system is designed to operate with minimal energy consumption, making it an environmentally friendly choice for responsible consumers. Additionally, its compact design allows for easier installation and integration into limited spaces, which is particularly advantageous for urban settings.

The GE GXSF31E not only meets rigorous safety standards but also comes with a warranty that underscores its reliability and long-lasting performance. This product is ideal for families looking to improve their water quality with a dependable, efficient, and user-friendly filtration system that aligns with modern needs and environmental considerations.
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