GE PB950 Troubleshooting Tips, Troubleshooting tips ... Before you call for service, Problem

TROUBLESHOOTING TIPS

Troubleshooting tips ... Before you call for service

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Cause	What To Do
Surface units will not	Improper cookware being used.	Use pans which are flat and match the diameter of the
maintain a rolling boil		surface unit selected.
or cooking is not fast	In some areas, the power	Cover pan with a lid until desired heat is obtained.
enough
	(voltage) may be low.
Surface units do not	A fuse in your home may be	Replace the fuse or reset the circuit breaker.
work properly	blown or the circuit breaker
	tripped.
	Cooktop controls improperly set.	Check to see the correct control is set for the surface unit
		you are using.
Surface unit stops	The unit is still on and hot.	This is normal.
glowing when turned to
a lower setting
Scratches (may appear	Incorrect cleaning methods	Scratches are not removable. Tiny scratches will become
as cracks) on cooktop	being used.	less visible in time as a result of cleaning.
glass surface	Cookware with rough bottoms	To avoid scratches, use the recommended cleaning
	being used or coarse particles	procedures. Make sure bottoms of cookware are clean
	(salt or sand) were between the	before use, and use cookware with smooth bottoms.
	cookware and the surface of the
	cooktop. Cookware has been
	slid across the cooktop surface.
Areas of discoloration	Food spillovers not cleaned	See the Cleaning the glass cooktop section.
on the cooktop	before next use.
	Hot surface on a model with a	This is normal. The surface may appear discolored when it is
	light-colored cooktop.	hot. This is temporary and will disappear as the glass cools.
Plastic melted to the	Hot cooktop came into contact	See the Glass surface—potential for permanent damage
surface	with plastic placed on the hot	section in the Cleaning the glass cooktop section.
	cooktop.
Pitting (or indentation)	Hot sugar mixture spilled on the	Call a qualified technician for replacement.
of the cooktop	cooktop.
Frequent cycling off and	Improper cookware being used.	Use only flat cookware to minimize cycling.
on of surface units
My new oven doesn't	Your new oven has a different	For the first few uses, follow your recipe times and
cook like my old one.	cooking system from your old	temperatures carefully. If you still think your new oven
Is something wrong	oven and therefore may cook	is too hot or too cold, you can adjust the temperature
with the temperature	differently than your old oven.	yourself to meet your specific cooking preference.
settings?		NOTE: This adjustment affects Bake, and Convection
		Bake temperatures; it will not affect Convection Roast,
		Broil or Clean.
Food does not bake	Oven controls improperly set.	See the Cooking Modes section.
properly	Rack position is incorrect or	See the Cooking Modes section and Cooking Guide.
	rack is not level.
	Incorrect cookware or cookware	See the Cookware section.
	of improper size being used.
	Oven temperature needs	See the Special Features section.
	adjustment.
	Ingredient substitution	Substituting ingredients can change the recipe outcome.

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