GE JB850, JB870 Troubleshooting Tips, Troubleshooting tips Cont. ... Before you call for service

Troubleshooting tips (Cont.) ... Before you call for service

Problem	Possible Cause	What To Do
Food does not broil	Oven controls improperly set.	Make sure you select the appropriate broil mode.
properly	Improper rack position being used.	See Cooking Guide for rack location suggestions.
	Food being cooked in a hot pan.	Make sure cookware is cool.
	Cookware not suited for broiling.	Use a pan specifically designed for broiling.
	Aluminum foil used on the broiling	If using aluminum foil conform to pan slits.
	pan and grid has not been fitted
	properly and slit as recommended.
	In some areas the power (voltage)	Preheat the broil element for 10 minutes.
	may be low.
Oven temperature too hot	Oven temperature needs	See the Special Features section.
or too cold	adjustment.
Oven does not work or	A fuse in your home may be blown	Replace the fuse or reset the circuit breaker.
appears not to work	or the circuit breaker tripped.
	Oven controls improperly set.	See the Using the Oven section.
	Oven is in Sabbath Mode.	Verify, that the oven is not in Sabbath Mode. See the
		Special Features section.
“Crackling” or “popping”	This is the sound of the metal	This is normal.
sound	heating and cooling during both the
	cooking and cleaning functions.
Why is my range making	Your range cycles the heating	This is normal.
a "clicking" noise when	elements by turning relays on
using my oven?	and off to maintain the oven
	temperature.
Clock and timer do not	A fuse in your home may be blown	Replace the fuse or reset the circuit breaker.
work	or the circuit breaker tripped.
	Plug on range is not completely	Make sure electrical plug is plugged into a live, properly
	inserted in the electrical outlet.	grounded outlet.
	Oven controls improperly set.	See the Using the kitchen timer section.
Oven door is crooked	The door is out of position.	Because the oven door is removable, it sometimes gets out
		of position during installation. To straighten the door, push
		down on the high corner.
Oven light does not work	Light bulb is loose or defective.	Tighten or replace bulb.
	Pad operating light is broken.	Call for service.
Oven will not self-clean	The temperature is too high to set	Allow the oven to cool and reset the controls.
	a self-clean operation.
	Oven controls improperly set.	See the Cleaning the Oven section.
Excessive smoking	Excessive soil or grease.	Press the Cancel/Off pad. Open the windows to rid the
during clean cycle		room of smoke. Wait until the LOCKED light goes off. Wipe
		up the excess soil and reset the clean cycle.
Excessive smoking	Food too close to burner element.	Lower the rack position of the food.
during broiling
Oven door will not open	Oven too hot.	Allow the oven to cool below locking temperature.
after a clean cycle
Oven not clean after a	Oven controls improperly set.	See the Cleaning the Oven section.
clean cycle
	Oven was heavily soiled.	Clean up heavy spillovers before starting the clean cycle.
		Heavily soiled ovens may need to self-clean again or for a
		longer period of time.
"LOCK DOOR" flashes in	The self-clean cycle has been	Close the oven door.
the display	selected but the door is not closed.
DOOR LOCK light is	The oven door is locked because	Press the Cancel/Off pad. Allow the oven to cool.
on when you want to	the temperature inside the oven
cook	has not dropped below the locking
	temperature.

TROUBLESHOOTING TIPS

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