Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions

Before you call for service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Food does not bake

 

Oven controls improperly set.

See the Using the oven section.

or roast properly

 

 

 

 

 

Shelf position is incorrect

See the Using the oven section.

 

 

 

 

or the shelf is not level.

 

 

 

 

 

 

 

Incorrect cookware or

See the Using the oven section.

 

 

cookware of improper

 

 

 

size being used.

 

 

 

 

 

 

 

Oven thermostat needs

See the Adjust the oven thermostat—Do it yourself!

 

 

adjustment.

section.

 

 

 

 

Food does not

 

Oven controls improperly set.

Make sure you touch the BROIL HI/LO pad.

broil properly

 

 

 

 

 

Door not open to the broil stop

See the Using the oven section.

 

 

 

 

position as recommended.

 

 

 

 

 

 

 

Improper shelf position

See the Broiling Guide.

 

 

being used.

 

 

 

 

 

 

 

Cookware not suited

For best results, use a pan designed for broiling.

 

 

for broiling.

 

 

 

 

 

 

 

In some areas the power

Preheat the broil element for 10 minutes.

 

 

(voltage) may be low.

Broil for the longest period of time recommended

 

 

 

 

 

 

 

 

in the Broiling Guide.

 

 

 

 

Oven temperature

 

Oven thermostat

See the Adjust the oven thermostat—Do it yourself!

too hot or too cold

 

needs adjustment.

section.

 

 

 

 

Clock and timer do

 

Plug on range is not completely

Make sure electrical plug is plugged into a live, properly

not work

 

inserted in the electrical outlet.

grounded outlet.

 

 

 

 

 

 

A fuse in your home

Replace the fuse or reset the circuit breaker.

 

 

may be blown or the

 

 

 

circuit breaker tripped.

 

 

 

 

 

 

 

Oven controls improperly set.

See the Using the clock and timer section.

 

 

 

 

Oven will not self-clean

 

The oven temperature is

Allow the range to cool to room temperature and

 

 

too high to set a self-clean

reset the controls.

 

 

operation.

 

 

 

 

 

 

Oven controls improperly set. See the Using the self-cleaning oven section.

 

 

 

 

“Crackling” or

 

This is the sound of the

This is normal.

“popping” sound

 

metal heating and cooling

 

 

 

during both the cooking

 

 

 

and cleaning functions.

 

 

 

 

 

 

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GE JBP74 Food does not bake, Or roast properly, See the Adjust the oven thermostat-Do it yourself, Broil properly