Before You Call For Service…

www.GEAppliances.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem

 

Possible Causes

What To Do

 

 

 

 

Surface units will not

 

Improper cookware

Use pans which are flat and match the diameter

maintain a rolling boil

 

being used.

of the surface unit selected.

or cooking is not

 

 

 

fast enough

 

 

 

 

 

 

 

Surface units do

 

A fuse in your home may be

Replace the fuse or reset the circuit breaker.

not work properly

 

blown or the circuit breaker

 

 

 

tripped.

 

 

 

 

 

 

 

Cooktop controls

Check to see the correct control is set for the surface

 

 

improperly set.

unit you are using.

 

 

 

 

Scratches (may appear

 

Incorrect cleaning

Scratches are not removable. Tiny scratches will become

as cracks) on cooktop

 

methods being used.

less visible in time as a result of cleaning.

glass surface

 

Cookware with rough bottoms

To avoid scratches, use the recommended cleaning

 

 

 

 

being used or coarse particles

procedures. Make sure bottoms of cookware are clean

 

 

(salt or sand) were between

before use, and use cookware with smooth bottoms.

 

 

the cookware and the surface

 

 

 

of the cooktop.

 

 

 

Cookware has been slid

 

 

 

across the cooktop surface.

 

 

 

 

 

Areas of discoloration

 

Food spillovers not cleaned

See the Cleaning the glass cooktop section.

on the cooktop

 

before next use.

 

 

 

 

 

 

 

Hot surface on a model

This is normal. The surface may appear discolored

 

 

with a white glass cooktop.

when it is hot. This is temporary and will disappear

 

 

 

as the glass cools.

 

 

 

 

Plastic melted to

 

Hot cooktop came into

See the Glass surface—potential for permanent damage

the surface

 

contact with plastic placed

section in the Cleaning the glass cooktop section.

 

 

on the hot cooktop.

 

 

 

 

 

Pitting (or indentation)

 

Hot sugar mixture spilled

Call a qualified technician for replacement.

of the cooktop

 

on the cooktop.

 

 

 

 

 

Frequent cycling

 

Improper cookware

Use only flat cookware to minimize cycling.

off and on of

 

being used.

 

surface units

 

 

 

 

 

 

 

Control signals after

 

You forgot to enter a

Press the BAKE pad and desired temperature or the

entering cooking time

 

bake temperature or

SELF CLEAN pad and desired clean time.

or delay start

 

cleaning time.

 

Safety Instructions Operating Instructions Care and Cleaning Troubleshooting Tips

Food does not bake or roast properly

Oven controls improperly set.

See the Using the oven section.

 

 

 

 

Shelf position is incorrect

See the Using the oven section.

 

or the shelf is not level.

 

 

 

 

 

Incorrect cookware or

See the Using the oven section.

 

cookware of improper

 

 

size being used.

 

 

 

 

 

Oven thermostat needs

See the Adjust the oven thermostat—Do it yourself!

 

adjustment.

section.

25

Consumer Support

Page 25
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GE JBP79CBCC, JBP79BBBB, JBP79WBWW, JBP79ABAA, JBP79SDSS Before You Call For Service…, Problem Possible Causes What To Do

JBP79SDSS, JBP79ABAA, JBP79WBWW, JBP79BBBB, JBP79CBCC specifications

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