GE JBW3-4 warranty Problem Solver, Work Properly

	THE PROBLEM SOLVER
	(continued)
PROBLEM	POSSIBLE CAUSE
SURFACE UNITS DO NOT	● Difficulty may be in the main distribution panel of your house, caused by a
WORK PROPERLY	blown oven-circuit fuse, a tripped oven-circuit breaker, the main fuse or the
	main circuit breaker, depending on the nature of the power supply. If a circuit
	breaker is involved, reset it. If the control box uses fuses, the oven fuse
	(a cartridge-type) should be changed, BUT ONLY BY SOMEONE FAMILIAR
	WITH ELECTRICAL CIRCUITS. If after performing one of these procedures,
	the fuse blows or circuit breaker trips again, call for service.
	NOTE: Apartment tenants or condominium owners should ask their building
	management to perform this check before calling for service.
	● If the range is connected to 208 volts, you will notice some increase in
	cooking times.
	● The cooktop surface unit controls are not properly set, or the wrong control
	knob is set for the surface unit you are using.
FOODS COOK SLOWLY	● Improper cookware being used. Pan bottoms should be flat, fairly heavy weight
	and the same diameter as the surface unit selected.
TINY SCRATCHES	. Incorrect cleaning methods have been used, cookware with rough bottoms
(may appear as cracks) OR	has been used, or coarse particles (salt or sand) were between the cookware
ABRASIONS ON GLASS	and the surface of the cooktop. Use recommended cleaning procedures, be sure
COOKTOP SURFACE	cookware bottoms and cookware are clean before use, and use cookware with
	smooth bottoms. Tiny scratches are not removable but will become less visible
	in time as a result of cleaning.
METAL MARKINGS	● Do not slide aluminum cookware across the surface. Use the recommended
(may appear as scratches)	cleaning procedure to remove marks.
	. Incorrect cleaning materials have been used or encrusted boilovers or grease
	spatters remain on the surface. Use a razor scraper and the recommended
	cleaning procedure.
DARK STREAKS	s Use a razor scraper and recommended cleaning procedure.
OR SPECKS
AREAS OF	● Marks from aluminum and copper pans as well as mineral deposits from
DISCOLORATION	water or food can be removed with Cook Top Cleaning Creme.
ON COOKTOP
HOT SUGAR MIXTURES/	● See the Glass Cooktop Cleaning section.
PLASTIC MELTED TO
THE SURFACE
FREQUENT CYCLING	● Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON OF
SURFACE UNITS

If you need more help. ..call, toll free: GE Answer Center@

800.626.2000

consumer information service

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