GE JGB3000, JGB3001, JGB281 Before you call for service…, Problem Possible Causes What To Do

Before you call for service… GEAppliances.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem	Possible Causes	What To Do
Top burners do not light	Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
or do not burn evenly	inserted in the electrical outlet.	grounded outlet.

Burner hole or slits on the side • Remove the burners (on models with standard twin

of the burner may be clogged. burners) or burner heads and caps (on models with sealed burners) and clean them with a sewing needle or twist-tie. Make sure you do not enlarge the holes. On sealed burner models, check and clean the electrode area for burned-on food or grease.

	Improper burner assembly.	• Make sure the burner parts are installed correctly.
		See the Care and cleaning of the range section.
Burner flames very	Improper air to gas ratio.	• If range is connected to LP gas, contact the person
large or yellow		who installed your range or made the conversion.
Surface burners light	The oven gas shut-off valve	• To check the oven gas shut-off valve on sealed burner
but oven does not	may have accidentally been	models, remove the warming drawer, storage drawer or
	moved during cleaning or	kick panel (see the Care and cleaning of the range section)
	moving.	and look for the gas shut-off lever at the back of the range.

Lever is

shown closed.

PULL TO OPEN.

Sealed burner models

• To check the oven gas shut-off valve on standard twin burner models, raise the cooktop and look for the gas shut-off lever at the extreme right rear corner. Follow the directions in box A or B that match your regulator type.

Lever is shown closed.	A	Lever is shown closed.	B
PULL TO OPEN.		PULL TO OPEN.

Standard twin burner models Standard twin burner models

Control signals after	you forgot to enter a bake	• Touch the Bake pad and desired temperature
entering cooking time or temperature or cleaning time.		or the Self Clean pad and desired clean time.
start time (on some models)
Clock and timer	Plug on range is not completely	• Make sure electrical plug is plugged into a live,
do not work	inserted in the electrical outlet.	properly grounded outlet.
(on some models)
	A fuse in your home may be	• Replace the fuse or reset the circuit breaker.
	blown or the circuit breaker
	tripped.
	oven controls improperly set.	• See the Using the clock and timer section.	45

Safety Instructions
Instructions	Operating
Care and Cleaning
Instructions	Installation
Tips	Troubleshooting
Consumer Support