If Something Goes Wrong
Before You Call For Service
Problem | Possible Cause | What to Do |
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Oven will not | A fuse in your home | • Replace fuse or reset circuit breaker. |
start | may be blown or the |
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| circuit breaker tripped. |
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| Power surge. | • Unplug the microwave oven, then plug |
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| it back in. |
| Plug not fully inserted | • Make sure the |
| into wall outlet. | oven is fully inserted into wall outlet. |
“PLEASE INSERT | Probe has been | • Insert the probe properly into the wall |
PROBE“ appears | forgotten or not | receptacle. |
on display | inserted properly. |
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“SENSOR ERROR” | When using a Sensor | • Do not open door until steam is |
appears on display | feature, the door was | sensed and time is shown counting |
| opened before steam | down on display. |
| could be detected. |
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| Steam was not detected | • Use Time Cook to heat for more time. |
| in maximum amount of |
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| time. |
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Floor of the oven is | The cooktop light is | • This is normal. |
warm, even when | located below the oven |
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the oven has not | floor. When the light |
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been used | is on, the heat it |
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| produces may make the |
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| oven floor get warm. |
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“BAD PROBE” | The probe has not been | • Insert the probe properly into the wall |
appears on display | completely inserted | receptacle. |
| into the wall receptacle. |
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| The probe is defective. | • Replace the probe. |
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“LOCKED” appears | The control has been | • Press and hold CLEAR/OFF for |
on display | locked. | about 3 seconds to unlock the control. |
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Food amount too | Sensor Reheat is for | • Use Time Cook for large amounts |
large for Sensor | single servings of | of food. |
Reheat | recommended foods. |
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