GE PDW9900 Safety Instructions Operating Instructions, Troubleshooting Tips, Consumer Support

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Problem	Possible Causes	What To Do
Stained dishwasher	Detergent with colorant	• Some detergents contain colorant (pigment or dyes) that
parts	was used	will discolor the tub interior with extended use. Check
		the detergent cup for signs of any discoloration. If cup is
		discolored, change to detergent without any colorant.
		Cascade® and Electrasol® Dishwashing Detergents have
		been approved for use in all GE dishwashers.
	Some tomato-based	• Use of the RINSE ONLY cycle after adding the dish to the load
	foods can stain	can decrease the level of staining.
		• GE also recommends Cascade® Plastic Booster™ to help
		remove these types of stains.
Dishes and flatware	Low inlet water temperature	• Make sure inlet water temperature is correct (see Using the
not clean		dishwasher section).
	Water pressure is	• Turn on a faucet. Is water coming out more slowly than
	temporarily low	usual? If so, wait until pressure is normal before using
		your dishwasher.
	Air gap is clogged	• Clean the air gap.
	Improper rack loading	• Make sure large dishware does not block the detergent
		dispenser or the wash arms.
	No air gap or high drain loop	• Verify that you have an air gap or a high drain loop.
Spots and filming	Extremely hard water	• Use Jet-Dry®or Cascade Rinse Aid® rinse agent to remove
on glasses and	Low inlet water temperature	spots and prevent new film buildup.
flatware		• To remove stubborn spots and pre-existing film from
	Overloading the dishwasher
		glassware:
	Improper loading
		1 Remove all metal utensils from the dishwasher.
	Old or damp powder detergent
		2 Do not add detergent.
	Rinse agent dispenser empty
		3 Select the COOKWARE cycle.
	Too little detergent	4 Start the dishwasher and allow to run for 18 to 22 minutes.
		Dishwasher will now be in the main wash.
		5 Open the door and pour 2 cups (500 ml) of white vinegar
		into the bottom of the dishwasher.
		6 Close the door and allow to complete the cycle. If vinegar
		rinse doesn’t work: Repeat as above, except use 1/4 cup
		(60 ml) of citric acid crystals instead of vinegar.
Cloudiness on	Combination of soft water	• This is called etching and is permanent. To prevent this
glassware	and too much detergent	from happening, use less detergent if you have soft water.
		Wash glassware in the shortest cycle that will get them clean.
	Water temperature entering	• Lower the water heater temperature.
	the dishwasher exceeds 150°F
Black or gray marks	Aluminum utensils have	• Remove marks with a mild, abrasive cleaner.
on dishes	rubbed against dishes
Yellow or brown film	Tea or coffee stains	• Remove the stain by hand, using a solution of 1/2 cup bleach
on inside surfaces		and 3 cups warm water.
		CAUTION: Before cleaning interior, wait at least 20 minutes
		after a cycle for the heating element to cool down. Failure to do so can
		result in burns.
	An overall yellow or brown	• A special filter in the water supply line is the only way to
	film can be caused by iron	correct this problem. Contact your GE Dealer or other
	deposits in water	water softener company for water treatment options.	17

Safety Instructions

Operating Instructions

Troubleshooting Tips

Consumer Support