Questions? Use this problem solver
Before You Call For Service
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| Dishwasher |
PROBLEM | POSSIBLE CAUSE | WHAT TO DO | |
Control panel lights go | Time too long between | • | Each pad must be touched within 30 |
off when you’re setting | touching of selected pads |
| seconds of the others. To relight, touch any |
controls |
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| pad again, or unlatch and relatch door. |
Noise | Detergent cup opening | • | This is normal. |
| The motor stopping during |
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| the drying period |
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| Water draining out of the |
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| tub immediately after you |
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| touch the START/RESET pad |
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| Drying fan running for |
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| hours after CLEAN light is |
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| illuminated (Top Control |
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| Panel models only) |
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| Utensils are not secure | • | Make sure everything is secured in |
| in the rack or something |
| dishwasher. |
| small has dropped into |
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| the rack |
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| Motor hums | • | Dishwasher has not been used on a regular |
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| basis. If you do not use your dishwasher |
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| often, run a RINSE ONLY cycle once every |
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| week. This will help keep the seal moist. |
Detergent left in | Dishes are blocking the | • | Reposition the dishes. |
dispenser cups | detergent cups |
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Water standing in the | This is normal | • | A small amount of clean water around the |
bottom of the tub |
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| outlet on the tub bottom at the back of the |
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| tub keeps the water seal lubricated. |
Water won’t pump out | Drain is clogged | • | If you have an air gap, clean it. |
of the tub |
| • | Check to see if your kitchen sink is |
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| draining well. If not, you may need a plumber. |
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| • | If the dishwasher drains into a disposer, |
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| run disposer clear. |
Suds | Correct detergent | • | Use only automatic dishwasher detergents |
| wasn’t used |
| to avoid sudsing. Cascade®, Cascade |
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| Complete® and Electrasol® dishwasher |
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| detergents have been approved for use |
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| in all Monogram dishwashers. |
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| • | To remove suds from the tub, open the |
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| dishwasher and let suds dissipate. Touch START. |
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| Let run for 30 seconds. Touch START again. |
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| Dishwasher will pump out in 70 seconds. |
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| Repeat if necessary. |
| Rinse agent was spilled | • | Always wipe up rinse agent spills |
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| immediately. |
Stained dishwasher | Some | • | Use of the RINSE ONLY cycle after adding |
parts | can cause pink or orange |
| the dish to the load can decrease the level |
| stains |
| of staining. |
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| • | GE also recommends Cascade® Plastic |
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| Booster™ to help remove these types of stains. |
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