Questions? Use this problem solver
20
Before You Call For Service
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| Dishwasher |
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| PROBLEM | POSSIBLE CAUSE | WHAT TO DO |
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| Cycle Status Indicators | Time too long between •Each button must be touched within | |
| (on some models) go | button selection | 15 seconds after touching another control. |
| off when you’re setting |
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| Unusual noises | Some of the sounds you |
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| will hear are normal |
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•Timer advancing as cycle progresses.
•Detergent cup opening.
•Water draining out of the tub immediately after you touch a button.
| Utensils are not secure | •Make sure everything is secured in |
| in the rack or something | dishwasher. |
| small has dropped into |
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| the rack |
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Detergent left in | Dishes are blocking the | •Reposition the dishes. |
dispenser cups | detergent cups |
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Water won’t pump | Drain is clogged | •If you have an air gap, clean it. |
out of the tub |
| •Check to see if your kitchen sink is draining |
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| well. If not, you may need a plumber. |
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| •If the dishwasher drains into a disposer, |
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| run disposer clear. |
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Suds in the tub | Correct detergent | •Use only automatic dishwasher detergents |
| wasn’t used | to avoid sudsing. |
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| •To remove suds from the tub, open the |
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| dishwasher and let suds evaporate. Add |
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| 1 gallon of cold water to the tub. Close the |
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| door until it locks into place. On models |
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| ZBD5700 and ZBD5900, pump out water |
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| by pressing the NORMAL WASH button. |
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| Wait one minute and press NORMAL |
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| WASH again, then press CLEAR. Repeat if |
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| necessary. On model ZBD5600, turn the |
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| Cycle Selection dial to NORMAL WASH. |
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| Wait one minute. Allow water to pump out. |
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| Repeat if necessary. |
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| Too much rinse | See the Rinse Agent section. |
| agent used |
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Dishes and flatware | Inlet water temperature | •Raise the water heater temperature to 120°F. |
not clean | is below 120°F. | •Depending on model, use BOOST or |
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| WATER TEMP option. |
| Water pressure is | •Turn on a faucet. Is water coming out more |
| temporarily low | slowly than usual? If so, wait until pressure is |
normal before |
| using your dishwasher. |
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| Air gap is clogged | •Clean the air gap. |
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| Improper rack loading | •Make sure large dishware does not block |
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| the detergent dispenser or the wash arm. |
