TROUBLESHOOTING THE iKEYPLUS / FREQUENTLY ASKED QUESTIONS

(CONTINUED):

Q: I recorded a file, and it will not play back on my PC.

1.Make sure that you’re completing the USB eject procedure as illustrated in the Quickstart Guide. Failure to do this can result in a range of issues, everything from data corruption to complete erasure of the recording.

2.Another potential issue is that WAV files over 2 GB (over 3 hours long) are typi- cally not supported by most software.

3.Make sure that the software you are using to play the files is operational.

Q: My recording has transient noise and/or skipping.

1.Make sure the noise isn’t being caused by poor cabling, interference, or in the audio source itself.

2.If the recording seems like it’s skipping, you should try to degragment the stor- age device you are recording to. The iKEYplus streams packets of information to the storage device, and if it is cluttered and fragmented, the device may not be able to respond fast enough.to catch the data that is being sent to it.

3.It is a possibility that the USB flash drive that you are using is causing interference when the LED light flashes on the actual flash drive itelf. Try another flash drive to see if the problem goes away.

Q:Unit seemed to be recording without problems, but data is not found on the target device.

1.It is possible that the power was removed from the unit before the recording was stopped, as per the necessary procedure.

2.It is also possible that the USB storage device was removed before the recording was stopped properly, or the eject procedure was not followed.

Q: Using my iKEYplus with an iPod is not working as stated.

1.It is possible that your iPod or iTunes is not configured properly, or that you are running an old version firmware on your iPod. Please refer to APPENDIX A: USING AN APPLE iPod AS A STORAGE DEVICE WITH THE iKEYplus.

Q:When a device is plugged into the iKEY, the record function does not

work, and when the record button is pressed, all of the LEDs flash 3 times.

1. This could mean that your device is not compatible for use with the iKEYplus. Only driverless, plug and play devices are compatible. Note that just because you don’t need to download drivers to use it with your PC, does not mean that it is dri- verless. Also, keep in mind that only FAT32 and HFS+ file systems are supported, not NTFS.

2.It is possible that the storage device has been ejected using the eject sequence, but then was never removed.

3.It is possible that the storage device you are using is write protected, full, or sim- ply not working properly.

Q:The iKEYplus is showing that the device is nearly full, but upon connection to a computer, there are no files on the storage device.

1.It is possible that your storage device is write protected, or simply that the iKEY and/or the storage device needs to be reset.

2.In the worst case scenario, the file allocation table on the storage device can become corrupted, and may require that the device be formatted.

Q: The iKEYplus is not responding at all, and appears to be frozen.

1.Use a ball-point pen to press the hardware RESET button, or cycle the power on and off.

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Gemini iKEYplus Recorded a file, and it will not play back on my PC, My recording has transient noise and/or skipping
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iKEYplus specifications

The Gemini iKEYplus is a next-generation smart card reader designed for secure and efficient digital transactions. It offers a seamless experience for users who require high-level security in their operations. One of the standout features of the iKEYplus is its sophisticated biometric authentication capabilities. The built-in fingerprint scanner allows users to unlock their devices or authorize transactions with a simple touch, ensuring that access is restricted to only authorized individuals. This feature enhances security while maintaining user convenience.

Another remarkable aspect of the Gemini iKEYplus is its compatibility with a wide range of smart cards. It supports various card technologies including EMV, NFC, and RFID, making it versatile for diverse applications. This flexibility is particularly beneficial in banking, retail, and secure access management, allowing organizations to integrate the device into their existing systems with ease.

The iKEYplus also boasts a robust and compact design, making it easily portable for users on the go. Its lightweight construction ensures that it can be carried in pockets or bags effortlessly, without compromising on durability. Additionally, the device is equipped with a high-quality LCD display that provides clear feedback to users during the transaction process, enhancing user experience and minimizing errors.

Security is further strengthened by advanced encryption technologies embedded within the iKEYplus. The reader uses protocols such as AES and RSA to secure data transmission, protecting sensitive information from potential threats. This level of encryption is crucial for industries that handle confidential data, offering peace of mind to both the service provider and the customer.

User-friendliness is a core characteristic of the Gemini iKEYplus. Setup and installation are straightforward, complemented by an intuitive interface that simplifies navigation. Users can quickly learn to operate the device effectively, reducing the need for extensive training. Moreover, it is designed to be compatible with multiple operating systems, ensuring broad usability across different platforms.

Overall, the Gemini iKEYplus stands out for its combination of advanced features, high-level security, and user-centric design. This smart card reader is ideal for businesses and individuals looking to enhance their transaction processes while safeguarding sensitive information. As digital transactions continue to evolve, the iKEYplus positions itself as a reliable solution for today's security demands.
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