11.ORDERING/RETURN INFORMATION
ORDERING INFORMATION :
To place an order for a part or an accessory, please call :
GenesisBPS, LLC
65 Commerce Way
Hackensack, NJ 07601 U.S.A.
Tel:
Fax:
www.genesisbps.com
RETURN INFORMATION :
Same as above.
1.Obtain a Return Goods Authorization number.
2.Ensure all water is removed from the unit (including inside the pump). This can be done by lowering the control panel and tilting the unit forward.
3.Towel dry the unit, especially around the pump and heater, before packing.
4.Place water bath over the control panel and pack GENESIS 2002/2006 securely in a box with clean packing materials (no use polystyrene peanuts or chips as packaging material).
Check with GenesisBPS, LLC to determine
if water bath should be returned - usually only the control panel is required.
5.Please provide a brief description of difficulty experienced or reason for return along with the following information :
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