GENICOM Intelliprint cL160 User Guide

Ethernet Network Interface Troubleshooting

3-17

Area to Check

Explanation

 

 

Service Characteristics

Issue the Show Service Characteristics command. If

 

the service rating is zero, the parallel port is in use.

 

Verify that the PostScript characteristic and

 

appropriate protocols have been enabled on the

 

service.

 

 

Port Counters

If PostScript jobs appear to print but nothing comes

 

out of the printer, verify the amount of data sent from

 

the host. Issue the appropriate print command from the

 

host system. After the job has completed, use the

 

Show Port 1 Counters command.

 

 

Bitmap Graphics

If files that contain embedded bitmap graphics print incorrectly, it is because the bitmaps are being sent as actual binary data and binary data cannot be printed via serial or parallel interfaces.

Most major application packages have provisions to print using either “binary postscript” (for printers connected to the network via LocalTalk) or “hex postscript” (for printers connected to the network via a serial port or parallel port). If your application does not have this provision, ask the application vendor for an upgrade version or “patch” that will add the “hex postscript” function.

Technical Support

If you are experiencing an error that is not listed in this chapter, or if you are unable to fix the error, contact your point of purchase or Technical Support as listed in Appendix A.

When you report a problem, please provide the following information:

Your name, and your company name, address, and phone number

Printer model number

Printer serial number

Software version (use the Show Server command to display)

Network configuration, including the information from a Netstat command

Description of the problem

Debug report (stack dump), if applicable

Status of the unit when the problem occurred (please try to include information on user and network activity at the time of the problem).

Apr 02

Genicom

Publication No. GEG-99141

Page 99
Image 99
Genicom cL160 manual Bitmap Graphics, Technical Support, Issue the Show Service Characteristics command. If

cL160 specifications

The Genicom cL160 is a sophisticated and versatile printer that is engineered to meet the demands of dynamic business environments. It plays a crucial role in enhancing productivity while maintaining high-quality output, making it a preferred choice for organizations that require reliable printing solutions.

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The cL160 employs advanced LED printing technology, which not only ensures precise and consistent output but also minimizes maintenance requirements. LED technology utilizes fewer moving parts compared to traditional laser printers, resulting in enhanced reliability and longevity. Additionally, the cL160 supports various media types and sizes, allowing users to print everything from standard documents to specialized materials with ease.

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Overall, the Genicom cL160 represents a fusion of speed, reliability, and versatility, making it an ideal choice for businesses looking to enhance their printing capabilities. Its advanced technologies, user-friendly features, and commitment to sustainability ensure that it meets the diverse needs of modern organizations.