Genicom cL160 manual About this Appendix, Sources of Support

Models: cL160

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GENICOM Intelliprint cL160 User Guide

Sources of Support

About this Appendix

This appendix provides information on how to contact GENICOM LLC for technical support, service, and repair issues, and also provides part numbers for the printer, options, and consumables.

Sources of Support

There are several sources of Customer Support available to you, depending upon the type of assis- tance that you need.

Your GENICOM LLC Vendor

The local vendor that you purchased the printer through may be best equipped to help you with printer problems. Your vendor has specially trained service technicians available to answer ques- tions, and also has equipment that is necessary to analyze printer problems.

Your Application Vendor

Printing problems often have more to do with the application you are using than with the printer itself. Contact the manufacturer of the application in use for assistance in resolving such problems.

Internet

The GENICOM LLC server provides access to technical reports, new product announcements, a trade show schedule, and other general information about GENICOM LLC.

You can access the GENICOM LLC server via any one of the many world-wide web browsers avail- able to Internet users. The GENICOM LLC home page is http://www.genicom.com.

GENICOM LLC Technical Support

GENICOM LLC Technical Support is available M-F, 8:00 am-8:00 pm, Eastern Time, (540) 949-1031(US). You can also fax questions to GENICOM Technical Support at (540) 949-1505 (US). Please indicate whether you would like a fax or telephone reply.

If you call for assistance, have the following information ready so our technicians can help you more quickly—also include this information with any question that you fax to GENICOM Tech- nical Support:

Your phone number, fax number, and shipping address

A description of the problem

The printer model

The type of host computer you are using

The type and version of operating system you are using

The interface you are using, and, if serial, the protocol

The application and version you are using

The emulation you are using

Your printer firmware version (listed on the status pages)

Publication No. GEG-99141

Genicom

Apr 02

Page 190
Image 190
Genicom cL160 manual About this Appendix, Sources of Support

cL160 specifications

The Genicom cL160 is a sophisticated and versatile printer that is engineered to meet the demands of dynamic business environments. It plays a crucial role in enhancing productivity while maintaining high-quality output, making it a preferred choice for organizations that require reliable printing solutions.

One of the standout features of the Genicom cL160 is its impressive speed. With a print speed of up to 60 pages per minute, it enables users to accelerate their workflows without sacrificing quality. This efficient performance is complemented by a rapid first page out time, ensuring that documents are ready for use in a matter of seconds.

The cL160 employs advanced LED printing technology, which not only ensures precise and consistent output but also minimizes maintenance requirements. LED technology utilizes fewer moving parts compared to traditional laser printers, resulting in enhanced reliability and longevity. Additionally, the cL160 supports various media types and sizes, allowing users to print everything from standard documents to specialized materials with ease.

In terms of connectivity, the Genicom cL160 offers multiple options, including USB, Ethernet, and wireless capabilities. This flexibility facilitates seamless integration into diverse network environments, enabling multiple users to access the printer simultaneously. The inclusion of mobile printing features further enhances usability, allowing employees to print directly from their smartphones or tablets, which is particularly beneficial in today’s fast-paced business landscape.

The cL160 also boasts an intuitive control panel that simplifies operation and streamlines the printing process. Users can easily navigate through settings and options, making it user-friendly even for those who may not be tech-savvy. Coupled with its significant paper capacity, which can be expanded with additional trays, this printer is designed to handle heavy workloads effectively.

Sustainability is another key aspect of the Genicom cL160. Its energy-efficient design and low environmental impact reflect a commitment to responsible printing practices. By utilizing energy-saving features and environmentally friendly consumables, it helps organizations reduce their carbon footprint while still achieving outstanding print results.

Overall, the Genicom cL160 represents a fusion of speed, reliability, and versatility, making it an ideal choice for businesses looking to enhance their printing capabilities. Its advanced technologies, user-friendly features, and commitment to sustainability ensure that it meets the diverse needs of modern organizations.