Genicom cL160 Chapter 3

Apr 02 Genicom Publication No. GEG-99141

Chapter 3

Dealing with Problems

In this Chapter . . .

•“About this Chapter” on page 3-2

•“Troubleshooting” on page 3-2

•“Solving Printer Power-on Problems” on page 3-11

•“Control Panel LCD Messages” on page 3-12

•“Ethernet Network Interface Troubleshooting” on page 3-13

Contents

Main ii GENICOM Intelliprint cL160 User Guide Trademarks Proprietary Statement Copyright Notice Contents Contents iii Preface 1 Chapter 1 Unpacking and Installing the Printer 1-1 Chapter 2 Maintenance 2-1 Chapter 3 Dealing with Problems 3-1 Chapter 4 Paper Jams 4-1 Chapter 5 Consumables 5-1 Chapter 6 Options 6-1 Chapter 7 Understanding and Navigating the Control Panel Menus 7-1 Chapter 8 Using DRAM DIMMs and Power-on Files 8-1 Appendix A General Information A-1 Page Page Welcome About this Manual About the Printer Safety Precautions Page Page Page Page Page Page Page Page Chapter 1 Unpacking and Installing the Printer Positioning the Printer Page Side View 600mm 200mm Accessories Printer Page Page CE-ROM RCS (Remote Control Software) CD-ROM Transporting the Printer There is danger of the printer falling. Note the following points when transporting the printer into position. Keep the printer level. CAUTION: At least two people should carry the printer. Installation Procedure Page Page Page Page Page Page Page Page Page Page Page Page 5. Align the four corners of the paper stack and insert the paper (print side up) under the tab. 6. Align the side guides with the edges of the paper. Page Page Turning the Printer On Selecting a Display Language Adjusting Color Registration Installing Printer Drivers and Locating User Documentation Printing a Configuration Summary Page Printing a Test Page Printing PCL and PostScript Font Lists Turning the Printer Off Page Chapter 2 Maintenance Names and Functions of the Printers Parts The names and functions of the various parts of the printer are as follows: Front View Operation Panel Rear View Internal View <Cover open with button A> < Cover open with button B > Paper Handling Selecting Print Media Page Page Page Page Loading Paper Page 5. Align the four corners of the paper stack and insert the paper (print side up) under the tab. 6. Align the side guides with the edges of the paper. Page Page Page Page OHP Page Page Cleaning Storing the Printer Page Transporting the Printer There is danger of the printer falling. CAUTION: Page Page Page Page Page Page Chapter 3 Dealing with Problems Troubleshooting Print Quality Problems Page Page Page Paper Transport Problems Page Page Page Solving Printer Power-on Problems Control Panel LCD Messages Ethernet Network Interface Troubleshooting Page Printing Problems DHCP Troubleshooting RARP Troubleshooting PostScript Problems PostScript printers will silently abort jobs if they detect an error. Page Page Page This chapter explains procedures for dealing with paper jams. Clearing Paper Jams Page Page Page Page Page Page Page Page Page Page Chapter 5 Consumables Consumables Overview Page Toner Cartridges Page Page Page Drum Cartridge Page Page Page Page Transfer Roller Cartridge Page Page Fuser Unit Page Page Page Page Paper Feed Roller Page Page Page Page Page Page Options Overview High Capacity Feeder (2 Shelves) Page Page Page Page Page Page Page Page Page Page Chapter 7 Understanding and Navigating the Control Panel Menus Control Panel Features LED Indicators Pushbuttons Page Navigating the Control Panel Menus Page Menu Structure The following figure shows the str ucture of the control panel main menus an d submenus. Paper Menu 2. Press the NEXT button until the text Paper Men u is shown on the second line of the Page Interface Menu Page PS Menu 3. Press the SELECT button to enter the PS menu. 2. Press the NEXT button until the text PS Menu is shown on the second line of the 4. Press the NEXT button to move through the submenus: Print PS Errors, and Manual Feed TO. 6. Use the procedures in the following table to access and change the PostScript settings: PCL Menu 2. Press the NEXT button until the text PCL Menu is shown on the second line of the 6. Use the procedures in the following table to access and change the PCL settings: Page Page System Menu 2. Press the NEXT button until the text System Menu is shown on the second line of the 6. Use the procedures in the following table to access and change the system settings: Page Quality Menu Color Menu Use the procedures in the following table to access and change the system settings: Page Page Functions Menu FLASH Menu DISK Menu Status Menu Page Page Page Chapter 8 Page Page Page Page Page 6. Connect the power cord to the wall outlet. 7. Turn the printer power switch to the ON [ I ] position. Using the Power-On Files Feature Page Page Page Page Sources of Support GENICOM LLC Worldwide Offices GENICOM Part Numbers Printers Paper Handling Options Network Interfaces Controller Options User Publications Consumables Page Safety Notes Regulatory Compliance Page Page Appendix C Printing Font Summaries Printing a Font Summary Page Page Page Page Page Page Page Page Page Page Server Commands Page Page Protocol Commands In the following table, PROTO is an abbreviation for the optional keyword PROTOCOL