TROUBLESHOOTING GUIDE - OPERATION | FOR | ||
|
|
| |
PROBLEM | WHAT TO DO | ||
| ss Check power source, |
| |
| – Plug a lamp into outlet used for powerhead. If lamp works, power source is OK. | ||
Opener does NOT run | – If not, check fuse or circuit breaker. |
| |
ss If power is OK, |
| ||
from wall console. | – Check connections at powerhead terminals and at wall console. | ||
| – Limits must be set with door arm connected to door. | ||
| ss Check if wall console | ||
| ss Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or replace. | ||
Opener runs, but door | ss Make sure carriage is engaged to chain or belt bullet. See page 9. Refer to | ||
Installation poster or download poster from WWW.GENIECOMPANY.COM. | |||
does NOT move. | |||
ss Check to make sure chain/belt is not broken or OFF its pulley. | |||
| |||
| ss Check FORCE ADJUSTMENT. See page 10. |
| |
Opener works from | ss Check all remotes. |
| |
wall console, but NOT | ss Replace remote battery with good one. See page 9. | ||
from remote. | ss Program remote to powerhead. See page 6. |
|
ssRelocate remote inside car and or point remote at garage door. Remote has less than ss Replace battery. See page 9.
25 feet operating | ss | Reposition door opener antenna. |
|
range or no operation. ss | Remote LED does not come ON with button push - replace battery. See page 9. |
| |
| ss | Eliminate possible competing signals (satellite radio, FiOS® TV). |
|
| ss | If a NEW installation, check Door Arm position. Refer to Installation poster or download |
|
Door starts down, |
| poster from WWW.GENIECOMPANY.COM. |
|
then STOPS and goes | ss | Check if Limits are properly set. See page 5 & 9. |
|
back up. | ss | Check if |
|
| ss | Check |
|
OR | ss | Check garage door for binding. |
|
| s | If an operational problem exists, and opener will not close. The opener can be forced to |
|
| close as follows; Press and hold the wall console button until door is completely closed. |
| |
ss | Check for interference from adjacent |
| |
malfunction. | ss | Contact The Genie Company at |
|
|
| ||
Door starts down, | ss | Check |
|
then STOPS before it | ss | Check Limits are properly set. See page 5 & 9. |
|
is closed. | ss | Check CONTACT REVERSE. See page 5. |
|
OR | ss | Check garage door for binding. |
|
Door will only open. | ss | Check closing "FORCE" adjustment. See page 10 . |
|
| ss | Check Limits are 0properly set. See page 5. |
|
Door starts up, but | ss | Be sure door, opener, and springs are in good repair, properly lubricated and balanced. |
|
STOPS before it is | ss | Check opening "FORCE" adjustment. See page 10. |
|
completely open. | ss | WARNING: If you suspect a problem with the garage door hardware or springs, |
|
|
| contact The Genie Company at |
|
| ss | Check Limits are properly set. See pages 5 & 9. |
|
| ss | Check |
|
Door will only run | ss | Check door balance, condition, and door spring. |
|
closed. | ss | Check opening "FORCE" adjustment. See page 10. |
|
| ss | WARNING: If you suspect a problem with the garage door hardware or springs, |
|
|
| contact The Genie Company at |
|
Door opener starts for | ss | Button stuck on wall console or remote. |
|
ss | Was a remote lost or stolen? Erase all remotes from powerhead memory and program |
| |
no reason. |
| new remotes. See page 7. |
|
|
|
| |
Noisy operation. |
| ss Be sure all door fasteners are tight. |
|
| ss Be sure garage door is in good repair, properly lubricated and balanced. |
| |
|
| ss Be sure opener is in good repair. |
|
|
| ss Check operating condition of door. See page 8. Door may need professional repair/adjustment. |
|
Door opener runs |
| ss Is this opener installed on a one piece door? Normal speed for one piece door is lowest speed setting. |
|
| ss If carriage travel is less than 6 feet, opener configures programming for a one piece door. |
| |
slow. |
|
| |
| ss Contact The Genie Company at |
| |
|
|
| |
|
|
|
|
9/2011 | ©2011 The Genie Company | 12 |