18. TROUBLESHOOTING —FOR PROFESSIONAL INSTALLER ONLY

The following information is intended for use by professional installers and service persons. When LED #6 is flashing during normal operation, more information can be found about the status of the GDO by pressing and releasing the “P” button once. This will display certain LEDs which will help diagnose the fault.

LED DISPLAY AFTER

CODE

PROBLEM

SOLUTION

PRESSING “P”

 

 

 

 

#6 Flashes

6

■ Photo eye became

■ Remove obstruction from path of door,

 

 

obstructed during

or realign photo eyes. Refer to page 20.

 

 

downward door travel.

 

 

 

 

 

#7 Flashes

7

■ Adjustments setting

■ Door can be operated normally. Recheck

 

 

interrupted before

adjustments if adjustment settings were

 

 

completion.

not completed. Refer to page 19.

 

 

 

 

#1 + #8 Flash

9

■ Defective RPM sensor.

■ Have opener serviced.

 

 

 

 

#2 + #8 Flash

10

■ Force required to move

■ Check door for obstructions, proper manual

 

 

door exceeded set

operation, proper balance, or broken springs.

 

 

force level.

Clear obstructions or have door serviced.

 

 

 

■ If door is OK, increase force setting. REPEAT

 

 

 

THE “SAFETY REVERSAL TEST” (page 20) AFTER

 

 

 

ADJUSTMENT IS COMPLETE.

 

 

 

 

#3 + #8 Flash

11

■ Opener exceeded

■ Make sure rail is connected to opener

 

 

 

maximum run time

head and belt or chain is moving.

 

 

limit (30 seconds).

 

 

 

 

 

#7 + #8 Flash

15

■ Photo eye not connected

■ Check photo eye wiring and connections.

 

 

properly.

Refer to page 15.

 

 

■ Photo eyes not aligned.

■ Realign photo eyes.

 

 

■ Other photo eye fault.

■ Replace photo eye.

 

 

 

 

#1 + #7 + #8 Flash

16

■ Force watchdog circuit

■ Readjust force and run opener up and down

 

 

found error.

twice. REPEAT THE “SAFETY REVERSAL TEST”

 

 

 

(page 20) AFTER ADJUSTMENT IS COMPLETE.

 

 

 

■ Have opener serviced.

 

 

 

 

#1 + #5 + #6 + #7 + #8 Flash

27

■ Power limit

■ Check door for obstructions, proper manual

 

 

 

sensitivity exceeded.

operation, proper balance, or broken springs.

 

 

 

Clear obstructions or have door serviced

 

 

 

if needed.

 

 

 

 

#2 + #5 + #6 + #7 + #8 Flash

28

■ Self learned force

■ Check door for obstructions, proper manual

 

 

limit exceeded.

operation, proper balance, or broken springs.

 

 

 

Clear obstructions or have door serviced

 

 

 

if needed.

All Flash

36

Internal control error.

Have opener serviced.

30

Page 30
Image 30
Genie M-4500, M-4700 Troubleshooting -FOR Professional Installer only, LED Display After Code Problem Solution Pressing P

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