TROUBLESHOOTING GUIDE
!Only a qualified service technician should perform electrical and mechanical adjustments or repairs. Always disconnect power before attempting any maintenance procedures.
| BREWING PROBLEMS | ||
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| Problem/Cause |
| Remedy |
Weak tea |
| • Use 1 oz. (28 g) tea per 1 gallon (3.8 litre) finished product | |
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| • Not enough tea used |
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| • Water not hot enough |
| • Wait for Water Hot light to illuminate |
| • Water not hot enough |
| • Check sprayhead temperature, should be greater than |
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| 185° F (85°C) |
| • Sprayhead clogged |
| • Remove sprayhead for cleaning. Follow cleaning procedures |
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| for sanitizing |
| • Tea steeping time too short |
| • Water ratio of bypass to spray over not set properly, ideal |
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| setting is 70 to 90 oz. (1960 to 2520 g) of hot water for |
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| 3 gallons (11.4 litres) |
Strong tea |
| • Use 1 oz. (28 g) tea per gallon (3.8 litre) finished product | |
| • Too much tea used |
| |
| • Tea steeping time too short |
| • Water ratio of bypass to spray over not set properly, ideal |
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| setting is 70 to 90 oz. (1960 to 2520 g) of hot water for |
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| 3 gallons (11.4 litres) |
Grounds in tea |
| • Use proper filter | |
| • Paper filter collapsed during brewing |
| |
| • Using filter packs |
| • Add screen kit to brew basket |
Brew basket overflowed |
| • Water ratio of bypass to spray over not set properly, ideal | |
| • Volume of hot water set too high |
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| setting is 70 to 90 oz. (1960 to 2520 g) of hot water for |
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| 3 gallons (11.4 litres) |
| • Brew basket drain blocked |
| • Paper filter collapsed during brewing |
| • Brew basket drain blocked |
| • Add screen kit to brew basket |
Unpleasant taste |
| • Clean and sanitize | |
| • Tea dispenser or brew basket needs cleaning |
| |
| • Water tank has lime |
| • |
| • Taste is coming from water supply |
| • Install a water filtration system |
Brew volume too large or too small |
| • Adjust timer to desired value | |
| • Timer setting set too long or too short |
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| • Water service not supplying adequate water |
| • Water pressure measured at the unit’s water inlet valve |
| pressure or flow rate |
| should be between 30 psi to 70 psi delivering a minimum of |
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| 1 gallon (3.8 litre) per minute |
Brew volume erratic (small variations from |
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batch to batch are normal) |
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| • Water supply pressure fluctuates |
| • Plumb water supply so that water pressure is not significantly |
| • Fill valve faulty or clogged |
| affected by other appliances |
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| • Check for power at fill valve when unit is calling for water. If | |
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| water flow is slow or valve not operating then repair valve |
Sprayhead will not stop dripping water |
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| • Brew valve does not close completely |
| • Visually inspect valve. Clean lime from valve. Seat, cup, or |
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| entire valve may need replacement |
Water boiling in water tank |
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| • Temperature in water tank too hot |
| • Reduce the water tank temperature. Adjustment knob is |
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| located on the control board face |
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American Metal Ware® Tea Brewers | Page 9 |
