chapter 3
Problem | Possible cause | Solution | |
|
|
|
|
The software did not install | There may be a conflict with | 1 | Uninstall the printer software. To do |
correctly on my computer. | your virus protection program. |
| this, insert the HP Photosmart CD into |
OR | OR |
| your computer, click Uninstall, then |
I need to reinstall the printer | There may be a conflict with |
| follow the instructions on your computer |
software. | another software program. |
| screen. |
|
| 2 | When the uninstall is complete, restart |
|
|
| your computer. |
|
| 3 | Pause or disable any active virus |
|
|
| protection programs. |
|
| 4 | Reinstall the printer software. |
|
|
|
|
Windows 98 only | Installation was cancelled, was | 1 | Turn off the printer and disconnect the |
When I connect a USB cable | not completed, or there was an |
| USB cable from the printer. |
between the printer and my | error. | 2 | Unplug the power cord from the printer. |
computer, the Add New |
| 3 | Wait about 10 seconds. |
Hardware Wizard appears |
| 4 | Plug the power cord into the printer and |
once, but the printer driver |
|
| turn on the printer. |
does not install completely. The |
| 5 | Uninstall the printer software. To do |
Add New Hardware Wizard |
|
| this, insert the HP Photosmart CD into |
does not appear again. |
|
| your computer, then follow the |
|
|
| instructions on your computer screen. |
|
| 6 | When the uninstall is complete, restart |
|
|
| your computer. |
|
| 7 | Reinstall the printer software. |
|
|
|
|
Windows 98 only | Your USB cable may not be | 1 | Turn off the printer and disconnect the |
When I connect a USB cable | working or may not be |
| USB cable from the printer. |
between the printer and my | connected properly. | 2 | Unplug the power cord from the printer. |
computer, the Add New |
| 3 | Wait about 10 seconds. |
Hardware Wizard does not |
| 4 | Plug the power cord into the printer and |
appear. |
|
| turn on the printer. |
|
| 5 | Reconnect the USB cable to the printer. |
|
| If you are still having problems, try using | |
|
| another USB cable. | |
|
| OR | |
|
| 1 | Click Start, Settings, Control Panel. |
|
| 2 | |
|
| 3 | Click the Device Manager tab. |
|
| 4 | Click the (+) icon next to the Universal |
|
|
| Serial Bus controllers option. If you see |
|
|
| a USB host controller and a USB root |
|
|
| hub listed, USB is probably enabled. If |
|
|
| you do not see these devices listed, |
|
|
| refer to your computer’s documentation |
|
|
| or contact the computer manufacturer |
|
|
| for more information about enabling |
|
|
| and setting up USB. |
|
|
|
|
16 | hp photosmart 7200 series |
