Troubleshooting
Before calling for service, please read the following troubleshooting table first. This can save both your time and money. The table contains common problems except those caused by defects in workmanship or material of the refrigerator.
Problems | Causes |
Refrigerator operation
Solutions
The compressor does not work
The refrigerator runs frequently or runs for too long period
The refrigerator is in the defrosting cycle.
The refrigerator is not plugged into a power outlet.
The refrigerator is turned OFF.
The indoor or outdoor temperature is high.
The refrigerator has been powered off for a period of time.
The automatic icemaker is operating.
The door is opened too frequently or for long period.
The door of the fridge / f r e e z e r s t o r a g e compartment is not tightly closed.
The temperature setting for the freezer storage compartment is too low.
The door gasket of the fridge/freezer storage compartment is dirty, worn, cracked or mismatched.
The condenser is dirty.
This is normal for an automatic defrosting refrigerator.
Verify the plug is plugged in the socket firmly.
Press the “Power” button for 3 seconds or more to restart the refrigerator or turn the knob from OFF to temperature selection position.
In this case, it is normal for the refrigerator to run longer.
Normally, it takes 8 to 12 hours for the refrigerator to totally cool down.
Warm air enters the refrigerator and causes it to start frequently. Please do not open the door too frequently.
Ensure the refrigerator is located on a level
ground | and | there is no | food or container |
j a r r i n g | t he | d o or. S ee “ d o o r / d r a w er | |
opening/closing” in section “Problem” | |||
Set the temperature higher until a | |||
satisfactory | refrigerator | temperature is | |
obtained. It takes 24 hours for the refrigerator temperature to become stable.
Clean or replace the door gasket. A leakage gap of door gasket can cause a longer running time of the refrigerator in order to maintain desired temperature.
Clean the condenser.
Too high temperature
Too high | The door is opened too | Warm | air will enter the refrigerator | |
frequently or for too long | whenever the door is opened. Try to open the | |||
temperature in | ||||
each time. | door as less frequently as possible. | |||
the | ||||
Temperature is set too | Reset the temperature. | |||
fridge/freezer | ||||
high. | See | “Door/drawer opening/closing in | ||
storage | The door is not closed | section “Problem”. | ||
compartment | tightly. | Clean the condenser. | ||
| The condenser is dirty. |
|
| |
The temperature | The freezer | Set the freezer temperature lower. It | ||
in the freezer is | ||||
too high while the | temperature is set too | takes 24 hours for the temperature of the | ||
temperature in the | high. | refrigerator to become stable. | ||
fridge storage compartment is
OK
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