Picture B reaks i nto Pix els
A typical ex ample o f a recep tion pr oblem includes the break up of pictu res (pixilation) or the picture
freezing, sometim es ther e are clicking or squeaking sounds or th e sound d rops ou t or ther e is NO
reception at all.
Your picture may break into pixels due to the digital video signal dropping. The signal dropping may occur
because of either problems with weak signals (see TV Aerials) or if you are connected by cable a weak cable
signal. If the problem is weak signals, use an amplifier to strengthen the signal. A cable technician can help
you insta ll an inl ine amp lifie r or a pre- ampli fier. Thi s will boost your signal strength and fix the pixel problem.
If you are receiving your TV signal by satellite, check your dish has not moved following high winds, or that
the signa l is bloc ked by tr ees. Tre es can be a p roblem as the TV signal can change depending if a tree
between the satellite dish and satellite is in bare or in full leaf.
Missing channels
It may be tha t you fin d that th ere are channels missing, or you're receiving channels from the wrong region.
Sometim es the interactive services (red button) doesn't work. This is usually caused by weak signal, see
TV Aerials
TV Aerials
Digital terrestrial television (Freeview) comes to your TV via an aerial, The ol d aeria l that wa s good fo r
analogue TV may not work well for digital so may need upgrading. If you are ge tting s ome but n ot all of t he
digital channels on DTV (Freeview) for example you get BBC1, BBC2, Channel 4 ,but not ITV or Channel 5,
this is usu ally be cause y our aer ial is a na rrow band type, and needs to be changed to a wide band type.
Faulty Leads and Cables
Check your TV. Are the leads at the back - to the mains, the a erial , the set -top bo x, the vi deo or DV D playe r or
recorder properly connected? SCART leads are known to work loose over time and can result in both audio
and video (picture) problems. Either left or right or both audio is missing and the colours are poor or muddy
looking. Push the SCART plugs firmly in, this should fix the problem.
HDMI plug s need to b e pushe d in firm ly; it' s only th e last mi llime tre tha t the con tacts m ake. Typi cally t he blac k
plastic part of the HDMI plug should be very close or touching the body of the T V or comp onent .
When plugging in any HDMI cables you may experience problems if the HDMI cables are plugged in when the
TV or the other component is switched on. Always switch off both the TV and the component you are plugging
in. If you have checked the plugs and sockets, switch off the TV and whatever you have plugged in to the TV
and then sw itch th em on aga in.
I have conn ected m y PC to the T V. There is n o sound .
If you connect your PC or Laptop to the TV using a VGA (15 pin Sub D) cable there is no audio, you need to
connect a separate audio cable to the TV from the PC or laptop.
Unnatural Colours and Flesh Tones
Unnatural flesh tones and other colours could present another problem even in a new HDTV. This is due to
the TV pictu re sett ings, w hich ar e optim ized fo r a showr oom env ironment. Fix this by changing the picture
mode to natural in the picture menu. For more precision, try manually setting the colour, contrast and
brightness options in the picture menu.
White Outlines
White outlines around objects and people generally appear either if the TV sharpness is set to very high, or if
your television set uses some edge-enhancement processing technology. Go to the picture menu and adjust
the sharpness till the white outline disappears. If edge-enhancement is enabled, try to disable it using the
service menu.
Choppy Video
At times the video might become choppy. When this happens, check whether the signal i s stron g enoug h. If
the signa l is stro ng the pr oblem i s with th e cable o perat or. If the s ignal s treng th is wea k, try bo ostin g the
signal strength with the help of an amplifier.
The pictu re does n ot fill t he scre en
When connecting PC's or laptops to the TV, the picture may not fill the scree n. Chec k the dis play se tting s on
your PC or laptop (Windows > Start > Cont rol Pan el > Appearance and Personalization > Display settings)
and select the best resolution. On your TV select:- TV Menu > Picture > Settings a nd then t ry AUTO, Z OOM1
or ZOOM2 for the best display.
USB Connection
The USB connection will work with *.jpg (photo) and *.mp3 (music) files. Please note the TV does not
recognize Apple iPhone, or iPod's connected to the USB connector on the TV. The TV may play o ther fi les, bu t
due to the mu ltipl e differ ent fil e forma ts, the re is no gu arant ee that t hese ot her fil e forma ts will w ork.