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Troubleshooting Guide
The following section provides the solutions to many common problems and ques- tions. If your humidifier is not working correctly, review these solutions first; it may save you a phone call. If your problem is still not solved after reviewing this guide, call our
The Humidifier Will Not Turn On
• Is humidifier turned on?
•Is humidifier plugged into a powered outlet?
The Tank Leaks
•Is the filler cap gasket in place? If not, press it into the groove around the tank fill opening. If the gasket seal is missing or damaged, call the customer service number on the cover to order a replacement gasket. Do not use the humidifier without the gasket in place.
•Is the filler cap locked tightly? Make sure that the “LOCKED” arrows line
up with the ridges on the fill neck.
•Is something trapped under the edge of the rubber seal in the center of the filler cap? Check for debris under the edge of the seal, or for damage to the seal. If the seal is damaged, a replacement seal can be ordered by calling the customer service number on page 12.
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