Troubleshooting

Problem

Possible causes

What to do

The LED on the front panel does

The mains cable is not connected.

Check that the mains cable is plugged

not light up/is not lit.

 

into the power socket.

The left-hand LED is red

The Mediamaster is in stand-by

Press the stand-by button to take the

 

mode.

Mediamaster out of stand-by mode.

 

 

 

No sound or picture.

The satellite dish is not pointing

Adjust the dish. Check the signal level

 

at the satellite.

indicator in one of the channel search

 

 

submenus.

 

There is no signal or only a weak

Check the cable connections, LNB,

 

signal.

and other equipment that is connected

 

 

to the LNB and the receiver, or adjust

 

 

the dish.

No sound or picture on the horizon-

The LNB is faulty.

Replace the LNB.

tal modulated transponder.

 

If you have a long cable, increase the

 

 

LNB voltage by 0.5 V using the An-

 

 

tenna/Satellite Configuration menu.

 

 

 

Bad picture/blocking error.

The satellite dish is not pointing

 

at the satellite.

 

The signal is too strong.

 

The satellite dish is too small.

 

LNB noise factor is too high.

 

The LNB is faulty.

Adjust the dish.

Connect a signal attenuator to the LNB input.

Change to a larger dish.

Change to an LNB with a lower noise factor.

Change the LNB.

There is no Welcome menu on the

The system is connected by SCART

Switch the TV to the appropriate AV

screen after you have switched the

cables and the TV is not in AV/EXT

input.

Mediamaster on for the first time.

mode.

 

 

 

 

You made a video recording from a

The Mediamaster was not left on

If you make a recording froma digital

digital satellite channel and the

the appropriate channel.

satellite TV channel, your Mediamaster

whole programme, or parts of it,

 

must be left on the channel from

were not recorded.

The system is connected by SCART

which you want to record.

 

cables and the VCR is not in AV/EXT

Switch the VCR to appropriate the AV

 

mode.

input.

 

 

 

The remote control is not working.

The batteries are exhausted.

Change both batteries.

 

The remote control is incorrectly

Aim the remote control at the box.

 

aimed.

Check that nothing is blocking the

 

 

front panel.

 

The Mediamaster is in stand-by

Check whether LED indicator 2 on the

 

mode.

front panel is flashing when you press

 

 

a button. If not, replace both batteries.

 

 

 

You have forgotten your secret ac-

 

Contact your dealer or Service Pro-

cess code.

 

vider. They will help you set it up

 

 

again.

 

 

 

In the software update state, both

There is a software download error.

Try to update the software.

LEDs simultaneously blink red a

 

 

few times before system start-up.

 

 

In the software download state both LEDs blink red alternatively.

There is no signal or only a weak signal.

Check the cable connections, LNB, and other equipment that is connected to the LNB and the receiver, or adjust the dish.

After the software update, or when System failure. you start-up your Mediamaster,

both LEDs blink red simultane- ously.

Disconnect the mains cable. When you reconnect it, the Mediamaster will try to download new software from the satellite. Try to update the system software via serial cable connection. Contact your dealer.

What to do if you cannot solve the problem? If you have tried all of the actions suggested above without solving the problem, please contact your dealer or Service Provider.

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Nokia 211S manual Troubleshooting, Problem Possible causes What to do