Troubleshooting Guide

TroubleShooting Guide

Symptom

Possible Cause

 

Solution

 

 

 

Unit does not turn on

• No AC power

 

• Check AC power plug and make certain any switched

 

 

 

 

outlet is turned on.

 

 

 

 

 

 

Disc does not play

• Disc loaded improperly

• Load disc label-side up; align the disc with the guides and place

 

 

 

 

it in its proper position.

 

 

 

 

 

 

 

• Incorrect disc type

 

 

 

 

 

 

 

• Check to see that disc is CD, CD-R, CD-RW, DivX, VCD, MP3, WMA,

 

 

 

 

JPEG, DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming),

 

 

 

 

DVD-Audio or DVD-Video; other types will not play.

 

 

 

 

• Invalid Region Code

 

 

 

 

 

 

 

• Use Region 2 or Open Region (0) disc only.

 

 

 

 

• Rating is above parental preset

 

 

 

 

 

• Enter password to override or change rating settings.

 

 

 

 

 

No picture

• Intermittent connections

• Check all video connections.

 

 

 

 

• Wrong input

 

• Check input selection of TV or receiver.

 

 

 

• Progressive Scan output selected

• Use Progressive Scan mode only with compatible TV. If needed, press

 

 

 

 

the Progressive Scan/Interlaced Button F to toggle to the

 

 

 

 

correct mode.

 

 

 

 

 

• Video Off feature active

• Press Video Off Button

to reactivate video circuitry (see page 43)

 

 

• HDMI Output

is connected to a

• The HDMI Output

may not be used with video displays that are not

 

 

video display that is not HDCP-compliant. HDCP-compliant. Unplug the cable and select another audio and video

 

 

 

 

connection (see pages 31 through 32).

 

 

 

 

 

 

No sound

• Intermittent connections

• Check all audio connections.

 

 

 

 

• Incorrect digital audio selection

• Check digital audio settings.

 

 

 

 

• DVD disc is in fast or slow mode

• There is no audio playback on DVD discs during fast or slow modes.

 

 

• Surround receiver not compatible

• Use analog audio outputs.

 

 

 

 

with 96kHz PCM audio

• Use 6-Channel Audio Outputs

or Analog Audio Outputs .

 

 

• DVD Audio disc is loaded without

 

 

using analog audio connection

 

 

 

 

 

 

 

 

Picture is distorted or jumps during

• MPEG-2 decoding

 

• It is a normal artifact of DVD playback for pictures to jump or show

fast forward or reverse play

 

 

some distortion during rapid play.

 

 

 

 

Some remote buttons do not operate

• Function not permitted at this time

• With most discs, some functions are not permitted at certain

during DVD play; prohibited symbol

 

 

times (e.g., Track Skip) or at all (e.g., direct audio track selection).

appears (see below)

 

 

 

 

 

 

 

 

 

 

The OSD menu is in a foreign language

• Incorrect OSD language

• Change the display language selection.

 

The

symbol appears

• Requested function not available at

• Certain functions may be disabled by the DVD itself during

 

 

this time

 

passages of a disc.

 

 

 

 

 

 

 

 

Picture is displayed in the

• Incorrect match of aspect ratio settings

• Change aspect ratio settings.

 

 

wrong aspect ratio

to disc

 

 

 

 

 

 

 

 

 

 

 

 

Remote control inoperative

• Weak batteries

 

• Change both batteries.

 

 

 

 

 

• Sensor is blocked

 

• Clear path to sensor or use optional outboard remote sensor.

 

 

 

 

Disc will not copy to VCR

• Copy protection

 

• Many DVDs are encoded with copy protection to prevent

 

 

 

 

copying to VCR.

 

 

 

 

 

 

Password not accepted.

• Incorrect password being used or

• Stop play of disc. Press and hold the Clear Button D until the display

 

 

password has been forgotten.

blinks. This resets the password and all settings to their defaults.

 

 

 

 

 

 

 

 

46TROUBLESHOOTING GUIDE

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Harman-Kardon 13828 TroubleShooting Guide, Symptom Possible Cause Solution, Hdmi Output, Use 6-Channel Audio Outputs
Page 45 Page 47

13828 specifications

The Harman-Kardon 13828 is a remarkable piece of audio equipment that embodies the brand's commitment to premium sound quality and innovative technology. Designed for both audiophiles and casual listeners, this product combines aesthetic elegance with advanced engineering to enhance your listening experience.

One of the standout features of the Harman-Kardon 13828 is its powerful amplification system. The receiver offers a robust output that can drive large speakers without distortion, ensuring that you enjoy your music, movies, and games with crystal-clear clarity. The high dynamic range allows for a more nuanced and immersive auditory experience, whether you are listening to soft classical music or the booming sound effects of an action blockbuster.

Connectivity is another significant aspect of the Harman-Kardon 13828. It is equipped with multiple inputs and outputs, including HDMI, optical, and analog connectors, enabling you to connect a wide range of devices, from televisions to gaming consoles. This extensive connectivity also ensures compatibility with modern televisions and streaming devices, allowing you to easily integrate the receiver into your home theater system.

The Harman-Kardon 13828 also features Bluetooth technology, enabling wireless streaming from smartphones, tablets, and other Bluetooth-enabled devices. This convenience allows users to play their favorite playlists and tracks without the hassle of tangled wires, making it easier than ever to enjoy music throughout the home.

The receiver is built with advanced audio processing technologies that enhance sound quality. Features such as Dolby Atmos and DTS:X support provide an immersive 3D sound experience, making it ideal for creating a cinematic atmosphere at home. With these technologies, listeners can feel as if they are part of the action, with sounds coming from all directions.

Aesthetic appeal is also crucial, and the Harman-Kardon 13828 does not disappoint. Its sleek design complements modern home decor while standing out as a stylish centerpiece. The intuitive control interface, including a user-friendly remote and on-screen menu, allows for effortless navigation and customization of audio settings.

In summary, the Harman-Kardon 13828 is a powerful and versatile audio receiver that caters to diverse listening preferences. With its high-quality amplification, extensive connectivity options, advanced audio technologies, and sleek design, it is a worthy addition to any audio setup for those who seek both style and substance in their listening experience.
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