Harman-Kardon 13828 TroubleShooting Guide, Symptom, Possible Cause, Solution, HDMI Output

Troubleshooting Guide

TroubleShooting Guide

Symptom		Possible Cause		Solution
Unit does not turn on		• No AC power		• Check AC power plug and make certain any switched
				outlet is turned on.
Disc does not play		• Disc loaded improperly		• Load disc label-side up; align the disc with the guides and place
				it in its proper position.
				• Incorrect disc type
				• Check to see that disc is CD, CD-R, CD-RW, DivX, VCD, MP3, WMA,
				JPEG, DVD-R, DVD-RW, DVD+R, DVD+RW (standard conforming),
				DVD-Audio or DVD-Video; other types will not play.
				• Invalid Region Code
				• Use Region 2 or Open Region (0) disc only.
				• Rating is above parental preset
				• Enter password to override or change rating settings.
No picture		• Intermittent connections		• Check all video connections.
		• Wrong input		• Check input selection of TV or receiver.
		• Progressive Scan output selected		• Use Progressive Scan mode only with compatible TV. If needed, press
				the Progressive Scan/Interlaced Button F to toggle to the
				correct mode.
		• Video Off feature active		• Press Video Off Button		to reactivate video circuitry (see page 43)
		• HDMI Output	is connected to a	• The HDMI Output	may not be used with video displays that are not
		video display that is not HDCP-compliant. HDCP-compliant. Unplug the cable and select another audio and video
				connection (see pages 31 through 32).
No sound		• Intermittent connections		• Check all audio connections.
		• Incorrect digital audio selection		• Check digital audio settings.
		• DVD disc is in fast or slow mode		• There is no audio playback on DVD discs during fast or slow modes.
		• Surround receiver not compatible		• Use analog audio outputs.
		with 96kHz PCM audio		• Use 6-Channel Audio Outputs			or Analog Audio Outputs .
		• DVD Audio disc is loaded without
		using analog audio connection
Picture is distorted or jumps during		• MPEG-2 decoding		• It is a normal artifact of DVD playback for pictures to jump or show
fast forward or reverse play				some distortion during rapid play.
Some remote buttons do not operate		• Function not permitted at this time		• With most discs, some functions are not permitted at certain
during DVD play; prohibited symbol				times (e.g., Track Skip) or at all (e.g., direct audio track selection).
appears (see below)
The OSD menu is in a foreign language		• Incorrect OSD language		• Change the display language selection.
The	symbol appears	• Requested function not available at		• Certain functions may be disabled by the DVD itself during
		this time		passages of a disc.
Picture is displayed in the		• Incorrect match of aspect ratio settings		• Change aspect ratio settings.
wrong aspect ratio		to disc
Remote control inoperative		• Weak batteries		• Change both batteries.
		• Sensor is blocked		• Clear path to sensor or use optional outboard remote sensor.
Disc will not copy to VCR		• Copy protection		• Many DVDs are encoded with copy protection to prevent
				copying to VCR.
Password not accepted.		• Incorrect password being used or		• Stop play of disc. Press and hold the Clear Button D until the display
		password has been forgotten.		blinks. This resets the password and all settings to their defaults.

46TROUBLESHOOTING GUIDE